User Experience Research Lead
Revolut
London
6d ago

ABOUT THE TEAM Data sits at the heart of Revolut and plays a uniquely crucial role in what we do. With data we build intelligent real-time systems to personalise our product, tackle financial crime, automate reporting, track team performances and enhance customer experiences.

Fundamentally, data underpins all operations at Revolut and being part of the team gives you the chance to have a major impact across the company apply today to join our world class data department.

WHAT WE NEED You consider yourself a forward-thinker who is able to impact company business & product strategy & direction through the use of quantatitve and qualitative research techniquesYou have an extreme user empathy and a strong understanding of online banking trends and ways people manage their financesYou can connect product and business leaders to both current and future end users of the product WHAT YOU'LL BE DOING Build a team of User Experience Researchers from scratch Define a problem or hypothesis to be tested, demonstrated and resolved analyticallyDevelop robust research strategies and proposals to execute on a budgetCollect and analyze user behavior through server logs, online experiments, benchmark studies, lab studies, and surveys.

Work with designers, product managers, engineers, data scientists and research managers to prioritize research opportunities in a fast-paced, rapidly changing environment.

Advocate testing sessions results and other research findings to various teams through written reports and oral presentations.

Use your results to validate new interfaces and advocate to improve old ones WHAT SKILLS YOU'LL NEED The ideal product researcher will have experience delivering real-world impact through execution of research projects.

They understand and are experts in a variety of techniques like observation, interviews, contextual inquiry, segmentation, quantitative surveys, literature review, usability testing and others.

They are creative, work collaboratively with cross-functional partners, and are excellent communicators.You are an excellent communicatorYou are data driven : numbers are your best friends and every one of your decisions will be backed by quantitative proofYou have experience with remote usability testing tools (e.

g Keynote, Userzoom, ...)You have experience working with external agencies to field research studiesYou have a strong understanding of quantitative and qualitative research techniques, and when to use themYou have excellent working knowledge of statistics and the principles of experiment designYou can collaborate with and influence multiple teams : business, design, development.

  • You are proficient in interface design tools and prototyping tools is a plusStrong visual skills and design background is a plus A LITTLE ABOUT US We believe that there are better ways for people to control their money.
  • Easier, fairer ways. Revolut started in 2015 with fee-free card transactions abroad. We’ve since added current accounts, business accounts, savings, insurance, and even cryptocurrency trading.

    We reached 10 million customers as we rolled into 2020 and we're adding another million every quarter.And we’re only just getting started.

    Come and help Revolut build the world’s first truly global bank. WHAT WE ARE LOOKING FOR From employee 1 to employee 1000, you will be slotting into a global team that shares a number of traits.

    You can work autonomously and take ownership. We thrive with the space and responsibility to solve problems.You operate best without lots of bureaucracy.

    We don’t hide behind fancy job titles or clunky processes because that’s how things are done’.You approach work in a logical way.

    We are not afraid to make mistakes but we use data and logic to backup decisions and improve understanding. And you share our mission to improve people’s relationship with their money. THE BENEFITS

  • Competitive salary
  • Biannual equity bonuses
  • All the latest tech you need
  • Skip the commute and work from home once a week
  • Roll with a free Revolut Metal subscription
  • Pension plan
  • Private health insurance
  • Don’t panic about cooking : get free dinners with Deliveroo
  • Start the day properly with fresh fruit and cereals
  • Stay refreshed : get juice, tea, coffee and soft drinks on tap
  • Rest up with 29 days’ holiday per year Please only submit an application for one posting.
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