Product Owner
Bolton, GB
4d ago

A Bit About Us

We’re a bunch of people who go to great lengths to make sure our customers are the happiest customers out there. We may sell everything from washing machines to PlayStations, but at our core we’re a people business.

We roll up our sleeves and work together to make things happen. From logistics, recycling to our award winning IT teams, almost everything we do, we do ourselves to make sure every aspect of our customer journey is done properly.

We launched in 2000 as a result of a £1 bet in a Bolton pub. 18 years later we have a 5* TrustPilot rating (after 100K reviews), expanded our business into Europe and floated on the London stock exchange, but we never lose sight of what we’re about.

More About the Role

AO is at an exciting, early stage in its adoption of product owner roles and responsibilities. We’re looking for energetic and talented product professionals to help us drive the next phase of our commercial growth and customer experience ambitions.

Product ownership is an essential role within the agile ways of working that AO is rapidly adopting across the business and this exciting opportunity will see the successful applicant help define and showcase what good looks like for product management within AO.

Here's What You Can Expect to be Doing

  • You will be the dedicated, accountable and visible figurehead of a squad of AO’ers working on a key portion of our technology estate.
  • You will work closely with key business stakeholders to develop the product strategy, manage the product roadmap and prioritise the product backlog through a range of techniques to maximise value and return on investment in the squad.
  • Collaborate extensively with colleagues across our retail and AO Tech business units to prove the value unlocked through development of the product and its part in wider CX transformation.
  • Own the product delivery process - define the minimum viable product and work with your team to agree what’s next for release, while defining delivery plans and communicating progress to the wider business.
  • Work closely with co-located teams of software engineers, designers, researchers and analysts to interpret how customers use our products, translating that data into new opportunities for features that solve real problems.
  • Be user focused - act as the voice of the business and the users during development and iterations of the service.
  • Embrace Agile ways of working - able to work in a fast paced, evolving environment and use iterative methods and a flexible approach to enable rapid delivery.
  • Demonstrate results by measuring key performance indicators and owning OKRs across the delivery process and working with the team to move the needle.
  • A Few Things About You

  • Strong grounding in agile ways of working and methodologies.
  • Excellent communication skills and strong presentation skills.
  • Driven - We’re looking for a passion for delivery and getting things done.
  • Excellent stakeholder management skills.
  • A balanced view of the world - This role will work closely with our retail and technology teams across the business. The perfect candidate will have a good understanding what good looks like from a number of different perspectives.
  • An approachable professional who is open and highly collaborative attitude.
  • Leadership qualities - As the figurehead for a product, you’ll need the ability to develop and present a clear vision for your product and take others across the business on that journey.
  • Why Choose AO?

    At AO, our culture and our AO’way of doing things is vital to our success. We’re passionate people, determined to do whatever’s necessary to make our customers happy.

    The AO motto is "treat every customer like you’d expect your nan to be treated, and make decisions your mum would be proud of".

    To do this, we train and empower each and every AO’er to strive for better ways of doing whatever they are doing.

    Our AO’ers don’t just go through the motions and follow processes, it just isn’t our thing. We don’t follow trends, we set them.

    Great People Deserve Great Things

    As an AO employee you can take full advantage of our benefits package. As well as the fundamentals, like pensions and holidays, we have designed our "AO Perks" to help you out financially and make your work life a little easier.

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