Job Description :
JOB TITLE : Oracle Technical Account Manager
DIVISION : Vendor Management
JOB LOCATION : Flexible
REPORTS TO : Business Sector Manager
The TAM provides pre-sales technical support to the Sales & Vendor Team and their customers covering all of the Vendor’s family of products in both a Technical & Commercial manner.
The TAM makes pre-sales calls on prospective clients, participates in local and regional seminars on behalf of the Vendor and our Partners and contributes to content for marketing and social media activities and act as a thought leader in their area of speciality.
The TAM should also be able to position the value add proposition of Arrow, be aware of the wider vendor lines and Arrow operations and be prepared to engage to support solution seling opportunities and projects on a cross-vendor / cross-business basis.
Duties will include but are not restricted to :
Provides pre-sales technical support to the Sales & Vendor Team covering all of the Vendor’s family of products.
Train, educate & incentivise
Work to formulate account strategies.
Make pre-sales calls on prospective partners , participate in local and regional seminars, and act as their technical account manager for their existing customers.
Be the focal point for customer evaluations, proof of concepts, and demonstrations.
Perform system deployment, installation and integration work in the context of Arrow, vendor and customer demonstration facilities & being responsible for pre-sales technical resource and equipment within the Arrow Demonet domain.
Is expected to stay knowledgeable of current industry technology, trends, and the competition.
Spend a considerable amount of time presenting in front of customers in small (round table) discussions as well as large (seminar) audiences.
Work in tandem with the Sales Team in fulfilling sales goals and responding to RFI / RFPs.
Work to support Marketing Team to ensure vendor messaging, product strategies and announcements are fit for relevant customer messaging and deliver activities and events against agreed success criteria.
Act as a focal point in case of a technical pre-sales escalation for current customers.
Liaise with Arrow services to enable system deployment, installation, and integration of Vendor solutions in customer environments.
Actively contribute content, ideas and resource to vendor community networks and Arrow partner networks.
Customer Service Excellence
Influence and Relationship Building
Dealing with Ambiguity
Functional / Technical Skills
Hours of Work
The company’s standard hours of work are 9.00am 5.30 pm with one hour for lunch, however due to the nature of this role flexibility will be required in order to meet the needs of the role.
In addition this role is externally facing and therefore there will be the expectation that you will be required to travel upwards of 50% of the time.
Data Privacy Statement
When submitting your application at Arrow within EMEA, the responsible entity for the collection of your personal data, to which you have applied, is the Arrow Group Company specified below :
ECS United Kingdom
Nidderdale House, Beckwith Knowle, Harrogate, HG3 1SA
United Kingdom - Remote
Time Type : Full time
Job Category : Sales