JOB PURPOSE / ROLE
At AGCS our account technicians support the business by capturing and processing policy information; from submissions through to billings and collections.
We pride ourselves on delivering excellent customer service and operational effectiveness for our clients.
Based in London and reporting directly to the Team Leader, Global Clients Unit, you will provide an efficient administration and processing service to Underwriting, Accounts, Claims, Credit Control and the Brokers / Clients.
Your responsibilities include reviewing and interpreting source underwriting materials to ensure all information is complete including broker presentation, slips, underwriting files and accounts.
In this role you will
Be responsible for accounts of low to medium complexity.
Review and interpret source Underwriting materials, including Broker presentation, slips, Underwriting files and accounts / claims and if required, escalation to Underwriting in case of missing information
In case of global implementation, provide instructions to all parties involved, reconciling all issues and addressing any questions with Underwriting.
Authorization in line with assigned limits
Use relevant information to accurately and efficiently populate IT system(s) with new and renewed business. Prepare regular reports.
Invoice customers and produce all relevant documentation, e.g. policies, certificates, endorsements to the Broker (or client) / Co-
Insurers in a timely and accurate manner.
Chase and reconcile premiums using information from the Underwriting file and system entries, in close collaboration with Credit Control
Liaise with Underwriters, Brokers, Co and Reinsurers, to ensure timely premium payment
Manage own daily, weekly and monthly workflow to ensure key performance indicators and service standards are met
Carry out risk checks according to compliance procedure.
Monitor maintenance and follow-up of all accounts in the respective responsibility and escalation, if required.
Develop effective working relationships with internal and external customers, including Underwriting, Accounts / Credit Control, Reinsurance Accounts and Brokers
KEY REQUIREMENTS / SKILLS / EXPERIENCE
You have excellent verbal / written communication and interpersonal skills
You manage time well and have experience scheduling tasks in accordance with priorities
Previous experience handling administrative tasks in a large business. Experience of insurance, policy administration and multinational programs would be an advantage
Ideally you have completed a recognized insurance qualification (or equivalent in the Financial sector)
Good knowledge of Microsoft Office applications and experience of relevant business applications and systems
Data-driven and innovation-minded, you are able to implement new digital ways of working
Ability to develop technical and systems knowledge continually
Sound understanding of, or ability to learn rapidly, relevant insurance products, wordings, terms and conditions and coverages
You understand the policy administration life cycle, including information collection, policy issuance, premium bookings, credit control, cancellation
At Allianz Global Corporate & Specialty (AGCS) we offer the opportunity to work in a dynamic environment with global challenges at the world’s leading P&C insurer.
Did you know Allianz insures more than half of the Fortune Global 500® companies, or that AGCS insures major movie productions, cyber security threats, and that we are the leading specialist in satellite and space insurance?
We have offices in 29 countries and with our extensive Allianz and partner network we help customers in more than 160 countries worldwide.
At AGCS UK we are not only impressive for our clients, but also for our employees as we offer the following generous benefits :
Flexible buy / sell holiday options
Bupa private medical insurance
Generous pension contributions
Enhanced paid maternity, paternity, shared parental leave
Flexible working options
Subsidized on-site massages
Employee stock purchase plan for Allianz shares
Education / study sponsorship
Global mobility within AGCS and the wider Allianz Group
and many more individual flexible benefits to choose from. We pride ourselves on our approach to wellbeing and provide regular seminars, activities, and events devoted towards the overall health of our employees.
We are looking for talented individuals who are passionate about what they do come and find out why AGCS is the place for you!