American Golf is Europe's largest golf retailer with over 90 stores across the UK and Ireland. We recognise talent. For us, it’s all about loving what you do, whilst a passion for golf will be well received, it is more about the service and expertise we deliver as a business.
The Role :
The IT Service Desk is the primary contact for all technical issues reported by American Golf stores, support staff and external support partners, providing support for Active Directory, Networks, Microsoft 365 / Azure as well as Microsoft Navision,
LS Retail (Store EPOS) and a wide range of EPOS equipment.
As an IT Service Desk 1st Line Analyst, you will work with colleagues from across the business to provide high standards of support, resolving incidents and requests in a professional and timely manner.
The ideal candidate will have experience of providing support in both desktop support and Retail environments, will be flexible and used to working within complex environments, to short deadlines.
To support the needs of the business, this role is part of a rotating shift pattern
Monday Friday, with additional weekend working, typically covering 1-2 weekends per month on a remote working / on-call basis.
As the IT Service Desk 1st Line Analyst your responsibilities will include :
About you :
Although Retail experience is certainly an advantage, it is not essential, and training can be provided.
You will have experience of :
What will you receive :