Service Desk Technician (2 months initial contract)
Hudson Global Resources Limited
Edinburgh
3d ago

The jobholder will provide general technical support and guidance across our clients Digital Services estate, in particular installation and support services to Front Office client enterprises devices, software installation and configuration in support of customer user requests

equirements in both Corporate and Educational establishments.

The jobholder will also answer and log customer calls.

MAIN DUTIES :

Support our clients Digital Services infrastructure by completing the following tasks in accordance with existing policies, procedures and standards :

  • Build, configure and install computer equipment, including software at customer sites.
  • Investigate and correct desktop software application failures or malfunctions.
  • Research and retrieve appropriate fixes via the internet and other support media.
  • Resolve IT issues raised by customers.
  • Liaise with suppliers to ensure the correct delivery of services / goods purchased by IT.
  • Write system documentation.
  • Maintain the core internal IT management systems and ensure user and asset procedures are followed.
  • Provide ad-hoc assistance to the end-user.
  • Jobholder must hold a Higher National Certificate (HNC) in Information Technology or similar qualification or be able to demonstrate equivalent experience;
  • with previous experience in Windows desktop technologies and working in an ICT support role. Jobholders must also hold a current driving licence.

    If you are interested and would like to learn more about this opportunity then please apply and we will be in contact.

    Profile description :

    Please note you will receive an automated response advising you that we have received your CV.

    Morgan Philips Group and is a leading provider of recruitment, contract professionals and talent management solutions worldwide.

    We are committed to ensuring that all job applicants are treated equally, without discrimination because of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.

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