Product Manager, New Markets
Zip
London
7h ago

Who is Zip? Zip is a high-growth tech unicorn, building products that millions of consumers use to manage their spending, and that process billions of dollars in payments annually for our merchant partners.

Founded in Australia and scaling globally, we have ambitious goals to revolutionise the consumer payments experience, and to improve our customers’ lives by giving them freedom to better control their finances.

Central to this goal is our New Markets team, who will fuel the next phase of 10x growth at Zip. We’re moving fast to expand our reach, leveraging our existing platform combined with intelligent acquisitions to launch businesses around the globe.

If you’re a product expert and want to be a key part of creating a fintech business from the ground up, read on! What are we looking for?

This is a unique opportunity that balances startup and scaleup. As we scale out Zip in the UK and have a team on the ground engaging with merchants and consumers to understand their needs, it’s time for a product expert to take our proposition to the next level.

We need you to leverage our global payments platform and expertise, combine it with your digital product development and delivery skills, commercial nous and entrepreneurial flair, and design and launch a market-leading consumer payments experience that wows customers and partners - taking Zip to market leader, and growing your career at the same time.

Your role will be pivotal and will touch all areas - from design and engineering, customer research and partnership development, to commercial and regulatory - prioritising the roadmap whilst driving the app and broader customer experience forward to production and launch.

Your curiosity to learn from adjacent business models and global product leaders to support innovative and customer anticipated experiences is vital to continuous evolution of the Zip’s services.

Once in-market, you’ll then drive engagement, usage and growth, and be in pole position to build a team around you. The opportunities are truly endless!

What do I need to bring?

  • 5+ years’ experience in product management roles, within technology, fintech or start-up companies
  • Passion for delivering great customer-focused digital experiences
  • Strong knowledge of modern agile approaches, lean startup, scrum and kanban
  • Experience partnering with engineers to define excellent stories, facilitate accurate story point estimation, and clear acceptance criteria
  • Ability to smoothly switch between strategy and detail, and work through ambiguity to deliver outcomes
  • Comfort using data and analytics to understand demand, optimise conversion and drive engagement and repeat usage
  • Ability to understand regulatory, legal and compliance requirements and elegantly build them through the product construct and experience
  • Understand the importance of the customer conversion funnel and balancing frictionless experiences with Zip’s responsible approach to credit.
  • Anything else that's a bonus?

  • Expertise in payments and ecommerce
  • Knowledge of local regulatory requirements - GDPR, AML etc
  • SQL skills
  • Best practice A / B testing methodologies
  • Develop and design customer user journeys
  • Work with an engineering team to deliver product requirements
  • Some of the many perks of being a Zipster :

  • Fully-flexible working in a trust-based, outcomes-driven culture - work from where you are most productive and happiest!
  • Short-term incentive scheme designed to give you a share in the business
  • Generous parental leave program - 16 weeks primary carer, 4 weeks secondary carer
  • Zip Pay account with zero fees, so you can experience life as a Zip customer
  • Fun team building experiences and heaps of social events
  • 20 days leave +1 on your birthday!
  • Finally, our Zip values :

  • Customer First - the customer is at the heart of everything we do
  • Own It - we own our outcomes and our careers
  • Stronger Together - a team that is even better that the (awe)sum of its parts
  • Change the Game - we create and launch it before anyone else
  • Diversity is central to everything we do at Zip. By having a wide variety backgrounds and perspectives in our team, we broaden and deepen the empathy we have with our customers, and ensure all new Zipsters quickly feel welcome as part of the team.

    If you put your customers first, want to own your career and your outcomes, feel stronger as part of an exceptional team, and have a desire to build products that change the game, we'd love to hear from you!

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