Returns Team Leader
Crewe, GB
19h ago

About The Role

Working in a fast paced department you will report directly to the Supervisors, you will play a key role in the returns process and be accountable for the supporting and supervision of the day to day running of the reverse logistics department.

You will work a 4 on 4 off shift pattern, working from 18 : 00pm-6 : 00am.

Here's What You Can Expect To Be Doing

You will support the supervision of the returns area, managing daily duties for operatives. Ensuring all vehicles are unloaded and we have accurate receipt of all returned items, all returned new stock is repacked correctly and returned to the relevant suppliers.

All paperwork is in order and stock traceable.

You will be working in a busy warehouse environment and you will have the drive and capability to be smart enough to use your own initiative.

You will also be an excellent team player bringing a fun element and caring attitude to your day to day role.

  • You will do this by;
  • Ensuring all returned items are correctly logged in a timely manner
  • Allocating tasks to staff ensuring all returned items are located to the right area
  • Resolve all issues with items that won’t scan
  • Ensure all daily manifest are in place for goods in and out for the suppliers

    You will audit the daily processes to ensure compliance

    Completion of all KPI tasks, reporting any issues to the Reverse Logistics Manager

    Achieving availability requirements of recycled stock

    All good stock is packaged correctly and retuned to suppliers

  • Audit the team to ensure the correct manual handling techniques are adhered to in line with H&S training and the manufacturers guidelines
  • Reporting any accidents, product issues or damages
  • Organising holidays and training, also carrying out performance reviews
  • Discussing and resolving any team problems
  • Encouraging and motivating good team work
  • Any other duties that may be required from time to time
  • Promote H&S Culture by ensuring that employees work in a way that reduces risk. A good understanding of H&S legislation is preferable.

  • Support to the supervisors and department
  • Efficient performance of the reverse logistics team
  • Agreed KPI’s relating to returns, repackaging, waste, staffing and budgets
  • Customer satisfaction by ensuring that all returns / parts are picked up
  • A Few Things About You


    You will be driven to influence individuals and the wider team delivering fun and the ability to build relationships. You will be smart in prioritising and delegating work for your immediate team.

    You will be bold in solving any issues using your own initiative and be smart enough by looking for improvements in new ways of working.

    You will be focused, enthusiastic with a "can do" attitude, solutions driven and enjoy a challenge.

  • Delegation of tasks, negotiating workloads, assessing performance and reporting on developments
  • You must be able to work as a team in order to ensure deadlines are achieved and have excellent attention to detail
  • You must be hardworking, demonstrating commitment to a good work ethic
  • You will be flexible with the driver to lead and give orders and also take orders
  • Experience of working in a warehouse or logistics environment is desirable but not essential
  • Good people skills and an excellent team player with a proven track record to be able to work well with people at all levels
  • Reliable and self-motivated
  • Good communication skills
  • PC literate
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