PURPOSE OF ROLE :
To provide an exceptional high standard of building services provision (planned and reactive) within a commercial occupied environment and with the utmost regard for customer service.
Deliver PPM relating primarily to Electrical Equipment in-line with agreed programmes / SLA's in order to meet Client and Statutory Compliance.
Complete Reactive Works identified through PPM work undertaken when requested. Provide Service Support as part of a team providing quality service delivery 24 / 7, with a requirement to be part of the out of hour’s emergency call out team.
KEY ACCOUNTABILITIES :
Ensure work is undertaken in line with specific method statements & risk assessments and relevant safety legislation and NG Bailey health and safety systems and procedures.
Provide excellent service delivery by ensuring PPM tasks and reactive works are completed within contractual Service Level Agreement’s to meet KPI’s.
To maintain premises to an exceptionally high standards through a proactive service delivery methodology
Develop excellent working relationships with our client their staff or appointed representative through good customer service.
To ensure that all applicable site documentation is kept up to date as this will be regularly audit either by internal or external parties.
Work as part of a collaborative team and assist where necessary and required so that all contractual obligations are met.
Assist with supervision of sub-contractor works ensuring compliance and adherence to applicable H&S standards when required
ADDITIONAL RESPONSIBILITIES :
Required to undertake Overtime where works cannot be performed during Non-Working Hours
Manage the completion of minor works carried out by others
Liaise directly with the onsite FM Team and other service partners so that a collaborative working relationships are formed
Utilise the clients CAFM system so that accurate information is provide related to our service provision
Practical experience carrying out PPM's and undertaking routine Mechanical / Electrical Repairs and Maintenance in line with SFG20 or equalivant with basic fault finding diagnostic experience.