Graduate Trainee - Quality & Total Customer Satisfaction
4d ago


Nissan has one of the most comprehensive European presences of any overseas manufacturer, employing more than 17,000 staff across locally-

based Design, Research & Development, Manufacturing, Logistics, Purchasing and Sales & Marketing operations. Total production in the UK alone is now over 9 million vehicles including award-

winning crossovers, commercial vehicles and the Nissan LEAF, the world’s most popular electric vehicle.

We are an aspiring organisation, and we are looking for equally bold and creative Graduate Trainee to join our dynamic Quality and Total Customer Satisfaction teams.

Nissan is positioned to become the most desirable Asian brand in Europe, and we need your help to get there.


We are seeking for a candidate to be based at Nissan Technical Centre Europe, Cranfield to utilise data from our Customers to improve our products and experience, from initial concept stage right through to the market.

Main Tasks & Responsibilities

You could be supporting many aspects of managing Quality, from conducting investigations with our Customers in the field, working with people from across the business to determine the root cause of concerns, interpreting the Voice of the Customer to influence targets and strategy, or ensuring that our newest vehicles meet the expectations of our Customers.

What You Will be Doing

You will be joining a vibrant team, working together to improve the product and our Customers’ experiences of Nissan. You could be working in any one of the varied functions within Quality and TCS, including :

Model Engineering conducting technical investigations to understand concerns in the market, providing and validating countermeasures

Product Quality Management Office validating the quality of new vehicles throughout their early development, to ensure launch at Nissan Quality levels

Field Quality Assurance investigating and managing serious concerns, recall and service campaigns

Quality and Process Management analysing information from the Customer to implement a quality strategy, set targets and drive improvement

Supplier Warranty facilitating supplier analysis and improvement of warranty parts and recovering warranty costs

Customer Experience of Quality analysing Customer data relating to their experience of Nissan and providing and driving improvement strategies

Additional requirements :

  • Attention to detail, performing accurate & detailed work
  • Strong communication & interpersonal skills
  • Ability to integrate, interact & work within a team
  • Good time & workload management skills to achieve results
  • Self-motivation able to work under pressure in a fast-paced environment
  • Comfortable working within deadlines and in a fast paced environment.
  • Creative thinking / problem solving mind-set
  • Numerate with strong analytical skills
  • Excellent written and verbal communication skills and interpersonal skills
  • Great team player
  • Flexible approach to work with the ability to self-motivate
  • Excellent understanding of Microsoft Office software (esp. Excel & PowerPoint)
  • Ability to present data in a clear and structured manner
  • Background and Experience

  • Must have or are expected to gain at least a 2 : 1 (technical / data analysis degree preferred, but not essential).
  • Strong analytical skills and a data-driven thinker
  • A creative, forward thinker with excellent communication and team working skills
  • Strong time management and planning skills with the ability to adapt to a fast-paced organisation
  • Excellent working knowledge of MS Office applications
  • You must have permission to live and work in the UK without restriction at the time of hire
  • Language Skills : Fluent English speaker, other languages would be an advantage
  • Full clean driving license
  • Benefits :

  • 26 days annual leave + bank holidays
  • Discretionary UEFA match tickets
  • Free on-site parking
  • Salary : £31,314
  • Sports and Social committee
  • Subsidised canteen
  • Training opportunities
  • Paid overtime at 1.5x hourly rate
  • Working hours : Mon-Thurs 8am-5pm, Fri 8am-1 : 20pm
  • Cranfield Bedfordshire United Kingdom

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