EDO Relationship Lead - Novartis: UK homebased
IQVIA
Reading, United Kingdom
2d ago

Reporting to the Global Head External Relationship Management, the EDO Relationship Lead is responsible for the management of outsourced activities and deliverables of one or more supported External Relationship Management Teams (ERMT).

Working within a matrix environment, the Expert EDO Relationship Lead is accountable for all operational aspects of 1 or more ERMTs

Supplier Service or Equipment expert within the assigned services within the ERMTs to drive value beyond cost from Novartis’ external supplier base

Supporting the implementation of the agreed outsourcing strategies within the ERMTs

Responsible for supplier governance, management and issue management / escalation across GDD and cross-divisionally as required.

Function as a point of escalation for supplier issues which cannot be resolved at the individual Clinical Trial Teams (CTTs) level

Leverage knowledge, experience and understanding of service category(s) and suppliers to provide support to the operational management within the ERMT(s)

Lead supplier due diligence activities with ERMT(s)

Major activities :

  • Responsible for : Management of issue documentation, escalation, and resolution for matters which cannot be resolved at the CTT level;
  • providing direction to CTTs for service specific standards and trainingDrive root cause analysis of supplier performance issues and look for trending across supplier and service categoryLead ERMT Governance and business review meetings, including documentation and communication of supplier performance, meeting logistics and minutesDeputize for EDO UH in leading and managing ERMT owned activitiesAccountable to maintain appropriate ERMT service-specific content for Study Specifications Worksheet (SSW) templatesFunction as category expert providing expertise and training to EDO Service Leads on category strategy, SSW content and use, service standards, and special considerationsDrive the creation of Novartis standards within a service / functional areaEnsures compliance with all required SOPs and business guidance documentsPromote ERMT supplier strategy;
  • facilitate supplier selection across the GDD portfolioAct as a coach and mentor to Senior EDO Relationship Lead associatesLeadership, as needed, in ERMT audit / inspection readiness activities

  • Provide support for :
  • Process improvement and optimization within Novartis and supplier
  • Collection and assessment of Key Performance / Key Quality Indicators (KPIs / KQIs)
  • Training for internal stakeholders on EDO processes and systems
  • Promoting the EDO agenda across GDD through consistent communication of EDO goals and achievements
  • Outsourcing initiatives in collaboration with R&D Procurement
  • Support EDO Relationship lead with award recommendations to CTTs and Global Clinical Teams (GCTs) based on business requirements
  • Development of supplier management plans within ERMT(s) including appropriate governance structures
  • Process improvement and harmonization across divisions and functions to ensure compliance with all Novartis policies and procedures
  • Lead supplier due diligence activities, as requiredTimely oversight, completion, and management of assigned supplier qualification and re- qualification requirementsAccountable for quality and completeness of qualification and governance documentation in EDO systemsManage and maintain due diligence document templates and tools
  • Ideal Background :

  • Excellent knowledge of GxP and ICH regulations
  • Expert knowledge of clinical trial design and mapping to supplier requirements
  • Thorough and technical understanding of Novartis specifications for supplier provided services
  • Demonstrated leadership with supplier relationship management and / or expert knowledge of specific service areas
  • Demonstrated partnering across divisions with internal and external stakeholders
  • Demonstrated root cause analysis, problem solving, and solution generation skills
  • History of successfully working in a cross-functional global team and proven ability to function in matrix structure organization
  • Leadership to deliver projects according to required and deliverables
  • Excellent influencing and communication skills
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