Customer Service Professional
My World of Work
1d ago

We have several exciting opportunities for Customer Service Professionals to join us in our Glasgow Contact Centre. We’re looking for positive, passionate people to come and join our team who have experience within Commercial Insurance Services or working as a Sales professional, to sell and serve customers with our market-leading business insurance products

Joining us as a Customer Service Professional, you’ll be an essential member of the team handling queries from new and existing commercial insurance customers.

You’ll have strong communication skills, with the ability to build great relationships based on Integrity and trust. We always put the Customer First in everything we do, so we want someone who strives to go the extra mile for them.

At AXA we’re adopting a hybrid way of working, empowering our people to balance their time between home and the Glasgow office in a way that works best for them, their team and our customers.

Working Hours and Shift Pattern :

Full time, 35 hours per week over 5 days, 8-hour shifts between the hours of 8am and 6pm.

Induction and Training :

Induction Date : 29th November 2021

You’ll receive a comprehensive 3 weeks onsite induction from our specialist trainers to set you up for success in your new role at AXA.

At AXA we share a common purpose; to act for human progress by protecting what matters. We rely on people, just like you, to make this a reality.

We thrive on helping you become the best version of yourself. Throughout your career with us, we’ll provide you with all the support and training necessary to enhance your professional development.

What you’ll be doing :

Answering calls effectively to deliver an excellent customer service to our direct customers.

Working productively as a team to achieve business goals and objectives.

Accurately inputting customer information into our systems.

Contributing to the overall customer experience by identifying successes and best practices.

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