ENGIE are recruiting for a Preformance Manager to be based in Birmingham, B18 7QH with some travel to sites. This is a permanent full-time role working 37.
5 hours per week. On offer is a competitive salary, company vehicle or allowance and benefits package.
Working hours : 37.5hr per week Standard : 09 : 00-17 : 00 Monday-Friday
On offer is a salary banding of £45,000-£56,000 dependent upon skills and experience
About the role :
ENGIE are recruiting for a Performance Manager to be based across two of its prestigious Healthcare Contracts Royal Worcester Hospital & Birmingham City Hospital.
We are looking for someone with a strong background in contract performance management and compliance as we will need you to hit the ground running .
You will be responsible for the delivery, management, and continuous improvements of the contracts KPI’s, SLA’s and service delivery.
The key aims of this role are to ensure operational delivery complies with the contract services specifications and to create / drive a culture of continuous improvement within the local teams.
Main Responsibilities / Duties Include :
Proactively monitor KPIs and SLA performance so that any issues are resolved to avoid failure
Managing weekly, bi-weekly, quarterly, bi-annual and annual reporting data against all site KPI’s to feed into month end reporting, including capture of follow-on jobs
Production and presentation of monthly contract performance reports and payment mechanism reports ensuring contractual deadlines are achieved
Calculate service deductions and service failure points incurred for performance failures and unavailability to be submitted within the reports.
Review performance failure mitigations where appropriate
Carrying out internal stress test’ audits on performance including reviewing paper based KPI’s where electronical compliance monitoring is not possible
Undertake trend analysis on KPI data to drive performance improvements
Co-ordinate response to client performance audits where these are requested. Capture and close out audit actions
Work with the operational teams to ensure that planned maintenance activities align with performance targets
Work with the Projects teams to ensure that KPI timescales for response are met including return of requests for general information, business case and feasibility study data
Work alongside Commercial and Finance teams to ensure the correct processes are in place at an operational level to deliver the outputs of the contracts
Ensure processes are consistently reviewed to ensure operational excellence
Hold Review meetings with the contract teams to review performance, opportunities, and risks
Embed an effective regime for capturing Customer / User Satisfaction with the services being delivered. Produce Customer Satisfaction reports.
Ensure Contract Deliverables schedules are in place and monitored
Support the Operational teams with tracking all NCR’s on the contracts and working with them to close these out
Required Qualifications, Skills or Experience :
Enhanced DBS Check, must be able to pass to progress with this role
Experience of complex payment mechanisms required
Advanced level Excel skills required
Experience of PFI contracts highly desirable
Ability to understand data, spot trends and prepare reports highly analytical
Proven financial acumen essential with demonstrable commercial experience and business acumen
Excellent communication, influencing and facilitation skills
High standards of numeracy and written communication
Extensive experience of Helpdesk and CAFM management is essential
Process design experience is essential
Proficient in the use of all Microsoft IT packages including Visio
ENGIE Benefits Include :
Paid holidays (+8 public holidays)
Employee discount shopping scheme, including discounts on gym memberships, holiday packages and more
Employee personal & professional development profile
Personal and career development pathways supported by ENGIE Academy
ENGIE is a leading energy and services company focused on three key activities : production and supply of energy, services and regeneration.
Our 17,000 employees combine these capabilities for the benefit of individuals, businesses and communities throughout the UK & Ireland.
Globally, the ENGIE Group employs 160,000 people worldwide and achieved revenues of €60.6 billion in 2018.
For this role, you must have evidence of the right to work in the UK. There is no re-location package with this job role.
ENGIE do not discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we welcome applications from all sections of the community.
Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements. ENGIE has a written policy on the recruitment of ex-offenders, which is made available to all DBS applicants upon request.
A copy of the DBS code of practice can be found .
The ENGIE Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to ENGIE Managers.