Senior Technical Support Analyst
Brandon Hire Station
Harrogate, GB
4d ago

Location : Harrogate Salary : Competitive + car Closing Date : Wednesday 11 December 2019

With more than 60 years’ experience in the plant and equipment hire industry, Vp plc is renowned and respected for its technical excellence, service innovation and customer focus.

We have seen a radical re-engineering of group activities with a move from a broadly based plant hire enterprise to specialist equipment outsourcing businesses, which has proved very successful.

  • The group currently comprises 6 business divisions : Groundforce & TPA Roadways; UK Forks; Airpac Bukom Oilfield Services;
  • Hire Station, Torrent Trackside and TR Group. The head office is located at Central House in Harrogate.

    Our businesses offer the rental and sale of specialist products and associated services to a diverse range of end markets, including construction, civil engineering, rail, water, oil and gas, outdoor events and housebuilding.

    We have a great opportunity for an IT Senior Technical Support Analyst to join our busy IT department.

    Reporting to the IT Technical Team Leader, your responsibilities will include providing local & remote technical support for calls escalated from the helpdesk team into the technical team and provide project resource and project management for key strategic projects.

    To succeed in the role you must hold a HND or HNC qualified (related to IT) and preferably have a MCSE / MCITP, VMware VCP or CCNA qualification.

    You will previous customer contact / care experience (both face-to-face and via the telephone) as well as IT Helpdesk experience providing 2nd & 3rd line desktop and server support long with first and second line support of business applications and be able to demonstrate a flexible, proactive and professional attitude to all areas of work, supporting both team and individual initiatives in a positive manner.

    If you want to play a fundamental role in the IT department, this could be the career opportunity for you.

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