The Delivery Operations team helps define and maintain the standards for delivery management for all engagements across the BJSS business.
The team facilitates and owns the engagement management process on behalf of the BJSS business lines leads for Technology & Engineering, Design Consulting , Managed Services and International.
The Delivery operations team form part of a wider operations community with Sales Operations and Client Operations. These teams support the complete engagement lifecycle from business development to successful engagement delivery.
The role coordinates, monitors and reports on the active delivery engagement portfolio, reporting progress to BJSS management to help manage risk and support strategic decision-making.
The role offers support and advice to help delivery teams be more effective by streamlining processes and managing documentation, project history and organisational knowledge.
Above all, the team is part of the overarching BJSS quality management process, providing information that is relevant and accurate in support of effective decision-making.
Monitor internal governance processes and identify non-compliance
Create and monitor engagement quality reports
Coordinate and track start-up and shut down actions
Review cyber security self-assessments for on-time completion and review
Log GDPR assessments
Work with Client and Sales Operations to document commercial agreements
Support delivery forecasting
Collation of data when required
Regularly update Engagement , Progamme and Project logs and documents
Maintain Kepler client and engagement base data
Attend Account update meetings and record actions where applicable
Support Delivery Managers with delivery management processes
Highlight any gaps or risks to Delivery Manager or Client Operations
Maintain and / or implement processes to ensure adherence to BJSS and ISO standards
Essential Skills : Proactive
Acts on own initiative
Able to prioritise and escalate efficiently
Strong Excel and Outlook skills
High standard of verbal and written communication
Desirable Skills :
Commercial awareness and understanding
Experience in Tech Delivery industry
Use of Visualisation tools such as PowerBI
Use of Internal Knowledge repositories such as Jire / Confluence
Use of CRM and Professional Service Automation tools such as SalesForce