Senior Service Advisor
Pendragon Careers
Stratstone, GB
6d ago

Are you a service advisor looking for a new and exciting challenge? Can you deliver outstanding customer care and satisfaction?

Then look no further, this Senior Service Advisor role is just for you.

As a Senior Service Advisor, you will have a passion and love for customers and get a buzz from providing a great customer experience.

Recent / current experience within a customer service role would be helpful, either from hospitality, retail or contact centre type environments.

It would be great if you had a passion for the automotive industry or just an interest in cars, from how great they look to what’s under the bonnet we don’t mind!

As a Senior Service Advisor, it is essential that you hold a full UK drivers’ licence.

What does the role of Senior Service Advisor involve?

  • Providing estimates, booking and scheduling service / repair work
  • Advise a recommended course of action and accurately invoice for work carried out
  • Ensure customers are fully informed of all available extras, accessories and value products
  • Be a main point of contact and offering support and guidance to customers and managing customer complaints
  • Work with the aftersales team providing coaching and support to ensure an efficient and seamless experience for our customers
  • Deputise for the Service Leader
  • What do you need to succeed as a Senior Service Advisor?

  • Previous / current Service Advisor experience from within the motor industry, knowledgeable of how the department can operate efficiently and effectively, supporting service advisors, training and upskilling
  • Great organisation / admin skills and experience using computer systems
  • Upselling experience as well as being comfortable in fast-paced environment
  • Able to maintain customer service levels whilst meeting KPI’s and deadlines
  • We offer fantastic development programmes for all team members who are committed and want to progress and fast track their career within an exciting and fast-

    paced industry. Alongside that, we have fantastic benefits including 22 days holiday and a wide variety of discounts.

    This is a great place to realise your potential and unlock you career, hit the apply button and join us today!

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