Customer Service Representative - Power Electronics
TT Electronics plc
Bedlington, United Kingdom
1d ago

Introduction At TT Electronics in Bedlington (Newcastle), we work with customers across the aerospace, defence, medical and industrial sectors designing and producing high-

reliability electronics to help them solve challenging problems around the world. Our customers range from the top 10 global OEMs, to small local community manufacturers.

As part of our commitment to our Power Electronic customers, we have an exciting opportunity for a day shift Customer Service Representative.

Every employee is critical to our success and as such we offer a range of enhanced employee benefits along with career development opportunities, while you work with us to achieve our strategic growth and enhance our quality contribution.

This role will enhance customer satisfaction through acting as a proactive first point of contact for customers to ensure that all processing, administration and handling or order and customer queries are dealt with efficiently and effectively.

  • Responsibilities include ensuring customer data and requirements are kept up to date in SAP, liaise with colleagues in planning, manufacturing and shipping to ensure customer requirements are known and correctly prioritised;
  • review and maintain customer order book, with a focus on on-time delivery KPIs and maximise periodic sales forecast by shipping to meet requests.

    Qualifications, Skills and Attributes

    Core Requirements

  • Proficient in the use of Microsoft Office applications and working knowledge of ERP / CRM systems such as SAP;
  • Confident with both written and verbal communication, with good listening skills;
  • Desireable Skills and Experience

  • Previous experience in busy customer facing roles, building and developing relationships with customers and colleagues by phone and e-
  • mail would be advantageous

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