Graduate Professional Services Consultant
Micro Focus
London, United Kingdom
3d ago

Our company

At Micro Focus, everything we do is based on a simple idea : The fastest way to get results is to build on what you have.

Our software solutions enable organizations to do just that. Secure and scalable, with analytics built in, they bridge the gap between existing and emerging IT fast-

tracking digital transformations across DevOps, Hybrid IT, Security, and Predictive Analytics. In the race to innovate, Micro Focus customers have the clear advantage.

Take charge of your future and join our dynamic, motivated professional services consulting team as we go to market with a best-

in-class portfolio that will help shape the world’s software landscape. #MyMicroFocus #TeamMicroFocus

Role Description

The Graduate professional services consultant plays an important role in the delivery of projects to our customers, and before that in the preparation of proposals for those customers.

  • This means : developing an understanding of the Micro Focus products, the customer’s business and IT needs; learning to bring these together to help with solution design and pricing;
  • configuring software to match the design; and assisting the customer to deliver value from the use of our solution.

    To be successful in these activities will require people skills, technical IT ability, creativity and flexibility. You will quickly acquire responsibility for day to day interaction with the customer, both technical and business personnel, as well as with Micro Focus delivery management and software development teams.

    You will work with a team who will provide you with support to augment technical training and they will encourage you to operate with the maximum possible autonomy taking responsibility for significant content within each project.

    Role responsibilities

  • Be a trusted advisor for our customers, build and develop relationships with key technical influencers, decision makers, and top executives.
  • Understand the function and benefits of the Micro Focus software portfolio and match this to customer business needs to support solution design
  • Communicate the rationale for solutions to customers
  • Collaborate with R&D and product teams to understand development directions and to feedback experience from projects
  • Document and share experience and best practice developments for the rest of the Micro Focus community
  • Support the deployment of off-shore resources into projects
  • Create visibility for Micro Focus solution capabilities in and outside Micro Focus (speeches at events and conferences, publications, interviews, )
  • Realize up sell possibilities through positioning other solutions to the customer
  • Maintain positive total customer experience (TCE)
  • Maintain and manage a competitive and appropriate level of technical and professional competence.
  • Regular reporting of activity and results.
  • Education and Experience Required

    We're looking for people who graduated from universities within the last 12 months or who will graduate within this academic year.

    Fluency in English (and local language) as well as proficient use of MS Office applications is a must.

  • Bachelor’s Degree in IT related discipline is a must (degree obtained on the last 12 months)
  • Postgraduate degree in IT Service Management will be considered as a plus
  • Practical related experience (max 12 months) or internship in a similar position will be considered advantageous
  • Passion for technology, people, business and the interactions between them is a must
  • Knowledge / Skills Required

  • Broad knowledge of the IT industry, technical directions and IT solutions.
  • Solid communication, presentation, and time management skills.
  • Good level of Technical English
  • Fast learner with strong team-work spirit & positive thinking attitude
  • Flexible to learn and develop new skills, competencies, and technical acumen
  • Proactive with strong results orientation
  • Ambitious, self-starter with future leadership potential
  • Understanding of basic negotiation skills - able to balance risk and opportunity
  • Ability to perform in a fast-paced, demanding environment
  • LI-KM1

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