Digital Business Analyst
Birmingham, United Kingdom
1d ago

About this role

Delivering quality digital features and solutions for our customers is at the heart of everything we do.

As a Digital Business Analyst you will provide expert functional and technical design capability within the Consumer Digital team, ensuring that our Digital solutions are designed to meet both the customer and business needs whilst matching expectations for ROI, quality, reliability and speed to market.

You'll have the following responsibilities

  • Contribute to the evolution of our systems in line with our engineering principles
  • Lead the scoping and sizing of both in-house and external propositions, ensuring they are compliant with the given design and development standards and are fit-for-purpose and match the business case objectives
  • Liaise with varying stakeholders to lead solution design for the Consumer Digital Team, in order to facilitate effective requirements gathering & development of solutions
  • Provide relevant consultancy skills into the business and render assistance / consultation to team members and other parties as required
  • Ensure solution design artefacts conform to chapter standards and development methodologies
  • Lead and contribute to the definition and delivery of solutions across work streams and technology functions to fulfil the overall objectives of the Consumer Digital team
  • Proactively mentor and develop fellow team members
  • Work within the chapter to ensure all outputs are of the required standard and ensure activities are coordinated and aligned with other team members and provide constructive feedback for colleagues
  • Interpret design patterns, current and target platform architecture and strategic plans when designing and developing solutions to take into account the likely impact of tactical versus strategic solutions being implemented
  • Build solutions that promote simplicity, re-using components where practical and advocating product solutions that are robust and benefit the customer experience
  • You'll have the following skills & experience

  • Ability to identify, plan, co-ordinate and conduct design activities within a multi-disciplined team in all development cycle stages
  • Understand different development methodologies such as Agile, (Scrum, Kanban etc) and waterfall
  • Possess an understanding of programming concepts and approaches in order to credibly communicate with and command the respect of the software engineering community
  • Ability to deal with conflicting demands across numerous requests feeding into Consumer Digital for designs, development estimates and strategic direction whilst meeting business expectations that may have time to market drivers
  • Understand the capability of on / offshore partners and ensure a strong working relationship is built and maintained
  • Demonstrate analytical / systematic approach to problem solving
  • Ability to understand complex business, IT design and development requirements taking into consideration their functional and non-functional needs
  • Excellent requirements analysis and design skills
  • Experience of Agile (or agile / waterfall hybrid) development practices and techniques
  • Excellent technical writing, presentation and communication skills
  • Mentoring and people development
  • Good planning and time-management skills
  • Experience of working to tight deadlines in a technical environment
  • Ability to manage changing business and technical requirements in highly dynamic project environments
  • In-depth experience of both high level and detailed business process models
  • Experience of digital business analysis for customer focused digital services such as web, mobile, eCommerce and eBusiness
  • Uses defined tools, templates and standards to design, create and test simple, well-engineered systems. e.g. experience of test driven development
  • Conflict management and negotiation skills
  • Relationship management of both internal and external customers
  • Risk analysis and change management experience
  • Experience of working with teams based across multiple time zones
  • Experience in the use of corporate wikis and work collaboration tools such as Confluence and JIRA
  • Why BT Digital?

    Community culture we’re bringing people from a wide range of backgrounds together to create a culture where everyone can be their best.

    Our colleagues lead the way on wellbeing, diversity and inclusion, making sure everybody feels supported and valued. Be part of our community.

    Flexible lifestyle we understand you’ll have commitments outside work. Tailor your working hours to find a work-life balance that suits you.

    Endless opportunities our unrivalled professional development programmes are available to all our colleagues. Build a career you’re passionate about.

    Top-of-the-range tech we’ve invested in brilliant new buildings and the technology to go with it. You’ll have all the tools you need to connect, create and innovate.

    Bright future our agile approach means we’re more collaborative and dynamic than ever. We’ve reset what it means to work at BT.

    Join us as we build our digital future.

    Package includes :

  • Competitive Salary
  • 10% annual salary bonus
  • 10% employer pension contribution
  • 25 days holiday plus bank holiday's
  • Rewards scheme including health and dental discounts
  • About BT

    BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.

    We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission.

    Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

    So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about

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