Client Services Manager
Home Group
Manchester, UK
5d ago

This is your chance

to be part of something brilliant at Home Group.Beech Range is Home Group’s New Models of Care service that went live in July2018.

We’re not providing your traditional supported housing services butrather trailblazing the way in delivering brilliant long term outcomes forvulnerable people through integrated health, housing and care.

With the support of the Registered Manager you will have a genuinepassion to lead our service in delivering aspirational person centred housingrelated support.

You’ll be helping to manage this registered servicewhich provides step down support to adults leaving hospital who have had an acuteadmission relating to their mental health.

We are super proud thatwe provide a stepping stone for people who have been in a clinical environment(but no longer in need of a hospital bed) to semi-independent shared living,who then after a short stay with us can transition back into thecommunity.

Leading a team of frontline support staff, you’ll help us deliverefficient, high quality, cost effective and customer centred services.

You’llhelp empower our customers to live independently and make it a great place towork for our colleagues. As a manager you’ll ensure the highperformance and quality assurance of our services using your experience andstrong skills in effectively motivating and directing colleagues.

You’llalso monitor service performance against contractual targets as well as work withthe management team to ensure we are fully compliant with the regulatorystandards as set out by the Care Quality Commission.

About our teams

Your fabulous team are super passionate about supporting customersto reach their goals and celebrating their achievements.

To us we’re notjust a team we’re a work family’. There are 10 in the Beech Range team and wedon’t just love to support our customers, we’re there for each other too!Hayley is the Registered Manager who has been with the service since itopened.

Hayley in her personal time enjoys walking and has recently takenup cycling to help her stay fit.

You will report to Bhavna who is the Operations Manager for theservice and she has responsibility for other services at Home Group in the NorthWest region.

Bhavna has worked for Home Group for over 12 years and during thattime has held various roles. In her own time Bhavna enjoys playing badmintonand travelling.

Working hours

Here at Home Group we work flexibly and the focus is on gettingthe job done and that means trusting each other.

A bit about you

To be awesome in this job, your key strengths will lie in peoplemanagement and motivation, bringing colleagues together to share informationand best practice.

You’ll maintain strong professional relationships with yourpeers and their teams as well as external stakeholders. We’ll beimpressed with your passion for promoting independence and social inclusionthrough person centred support, as well as your focus on quality, efficiency andyour ability to develop service provision in new and innovativeways.

We do need you to have an excellent working knowledge of theHousing and Care and Support sectors, safeguarding processes and housinglaw.

You’ll be able to respond quickly and appropriately to emergingrisks to individuals, teams or the contract and it’s also important that youhave excellent communication skills, IT skills and strong analytical skillstoo.

So join us and lead a team which is doing things differently and spending moretime making a real difference to vulnerable people’s lives.

To make sure our customers and colleagues arewell supported, it’s important that you have worked in a mental healthservice / environment before.

Don’t worry, we won’t drop you in the deep end,we’ll help to you understand how things work at Home Group!

As this is a leadership role there will be occasions when we needyou to attend meetings and therefore you need to be willing to travel on rareoccasions.

You could do this role using public transport, or if you driveand have access to a car that would also be amazing! (we pay your expenses tocover this use!)

When you join, you’ll need to have a valid Enhanced Checkunder the Disclosure and Barring Service. The great news is that we will payfor that to be done if you don’t have a transferrable one.

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