Service Desk Analyst
Comms-care
Northwich, Cheshire, United Kingdom
6d ago

Job Description

Position at Comms-care

Service Desk Analyst

Comms-care have a fantastic opportunity for a motivated, customer orientated administrator to join our team based in Lostock Gralam, Northwich.

Successful candidates will join our Service Desk Team, providing excellent service to our customers in a busy call-center type environment.

No technical or IT knowledge is required, but candidates must be PC literate with business admin skills. The role is customer focused ensuring the customer receives the best possible service when logging IT fault calls.

The primary function of the role is customer liaison, ensuring that customer calls are logged and the details are recorded accurately.

This will involve answering the phone promptly and responding to customer e-mails in a timely manner. In addition to this, the successful candidate will liaise with internal departments to facilitate customer requests.

The ideal candidate will have some experience in Customer Service, Service Desk or Call-centre environments, although all experience will be considered as training will be provided.

Location : Lostock Gralam, Northwich, Cheshire

Salary : Up to £17,000 + Benefits & Career Progression

Hours : Mon-Fri rotating shifts 07 : 30-16 : 00, 09 : 00-17 : 30, 11 : 00-19 : 30 (37.5 hours)

Required

  • Office based Customer Service skills
  • Empathy and the ability to understand customer needs
  • Effective organisation and time management skills
  • Ability to work accurately under pressure
  • Excellent communication and interpersonal skills
  • Working knowledge of Microsoft applications such as Outlook & Excel
  • Agreeable to working shifts (Mon-Fri 07 : 30-16 : 00, 09 : 00-17 : 30, 11 : 00-19 : 30)
  • Offers will be subject to passing DBS check (formerly CRB check) and satisfactory references must be received before start of employment
  • Comms-care Benefits

  • 28 Days Annual Leave (Inclusive of statutory allowance)
  • Study Support & career progression
  • Auto enrolment pension
  • Discounted Gym membership
  • Health Care plan
  • PerkBox discounts
  • Plus Much More
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