Customer Service Advisor - Portfolio Manager
Bracknell, England
3h ago

We are looking for an ENERGETIC and ENTHUSIASTIC customer service individual who either has experience within property, or looking to embark within that industry.

  • You will be Working for the UK’s largest property services group, and our Property Managers play a pivotal role in ensuring that our customer and clients receive the customer service they deserve throughout their time with us;
  • so we re on the lookout for those with great communication and relationship skills and a passion for property!

    The role :

    You will be fully managing your own portfolio of properties across any of our 60 brands, acting as a key contact for our tenants and landlords who require support throughout the duration of their tenancy. This could include :

  • Managing repairs and maintenance
  • Dealing with tenant arrears
  • Negotiating end of tenancy deposits
  • Complying with gas audits
  • Having a competent lettings legislation to help and support where necessary
  • We’re not just looking for good customer service; we re looking for Property Managers who can adapt to the varying needs of our tenants and landlords and go that extra mile!

    About you :

    We’re the UK Market Leader with a national reach; so it’s only natural that the needs of our customers will vary massively.

    If influence and negotiation are skills that come naturally to you, you’ll thrive when you’re communicating with our customers, partners and suppliers.

    You’ll need to be able to build rapport with customers with ease; so confidence conversationally and in writing is vital.

    Similarly, you will have confidence in your decision making capabilities - we want you to have ownership of decisions that will improve our customers journey.

    Our tenants, landlords and branch colleagues rely on our property managers as subject matter experts and to act efficiently and calmly when dealing with their properties.

    You will be a team player and be able to work collaboratively with colleagues and partners to achieve individual, team and business targets, so if you’re determined and driven you will want to not just meet targets, but SMASH them!

    What you get in return for a career with Countrywide :

  • 23 days annual leave increasing with long service
  • Pension scheme
  • Full training provided with excellent career progression opportunities throughout the business, including industry recognised qualifications (ARLA)
  • Outstanding discounts across retail, entertainment, travel and health
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