To provide a right first time level of service ensuring the customer expectations are met.
To identify opportunities to maximise growth and revenue through cross selling opportunities referring, where appropriate, to specialist sales teams.
Identify and escalate any process issues and offer suggestions / ideas for suitable resolutions.
Increase customer loyalty and reduce Churn working in synergy with other departments.
To build and maintain good working relationships with both internal and external customers, establishing and building strong relationships with other departments.
Establishing and building rapport with customers, providing accurate and timely information to instill customer confidence in our ability to deliver an exceptional level of service.
To deliver against the key business objectives, business service level agreements and individual key performance indicators.
Ensure clear, concise and comprehensive notes are entered onto the systems after each and every customer contact, with relevant documents attached where necessary.
Confidence in handling customer escalations, managing objections and taking ownership to get a full resolution.
Call centre or similar type of experience
Be able to demonstrate an ability to work within a fast paced environment within the service industry.
Competent with all Microsoft packages.
Ability to understand, analyse and interpret data.
Take ownership of issues and follow through to conclusion Sound questioning and listening skills, being able to pinpoint the exact issue in order to get a resolution.
Can do attitude with a flexible approach to work
To build and maintain good working relationships with both internal and external
Be able to demonstrate a logical thought process, meeting customer demands and expectations.
Ability to work well as an individual and as part of a team.
Possess excellent, assertive and controlled telephone manner.
A high level of professionalism
Excellent communication skills - both verbal and written
Problem analysis / solving
Attention to detail
This job role will require a mixture of home and office based work. As such, you must be able to comply with our Health and Safety advice regarding your home working set up.
Our colleagues work hard to deliver for our customers and that is why we give them the recognition and rewards they deserve for their effort
But working at Daisy is much more than just a fair salary. It’s about providing a range of benefits and opportunities to all our staff to make working with us enjoyable.
Our ethos is simple : the more you put in the more you get out.
Here are some of the benefits that we offer
25 days holidays, plus bank holidays, and the option to purchase more!
Professional development to help you achieve your personal goals
Eye care vouchers available and discounted Medicash membership
Access to discounts and savings at more than 1,200 retailers
An additional day off on your birthday or if you're getting married
Auto enrolment following probation into a salary pension scheme
Access to exclusive offers on a range of Daisy products
Up to four weeks’ company sick pay over a 12-month rolling period