Remedy Consultant
ApplyGateway Premium
Corsham, Wiltshire, United Kingdom
5d ago
source : jobswipe

Remedy Consultant (Contract)

Based : Corsham

Salary : Competitive Day rate

Start : Immediately

Net Consulting are currently looking to engage with Remedy Developers / Consultants with Defence experience on a long-term contract based in Corsham.

Excellent day rates available Immediate start Security clearance required

Remedy Consultant Roles and Responsibilities

  • Configuring Remedy workflows to support process improvements
  • Configuring Remedy Incident, Change, Problem, Config, Service Level Management, Request Fulfilment and Knowledge workflows
  • Configuring SLAs within Remedy
  • Developing Service Catalogue improvements (Digital Work Place)
  • Remedy development and administration
  • Building CMDBs and enhancing Atrium Integrator work flows
  • Updating and refining CMDB reconciliation workflows
  • Remedy API integration
  • Remedy Consultant Skills, Knowledge and Experience

  • Experience in ITSM Data and Application architecture
  • Knowledge of the issues with integrating multiple service desks within a SIAM context
  • Experience in configuring Remedy Incident, Change, Problem, Config, Service Level Management, Request Fulfilment and Knowledge workflows
  • 3 years + experience as a Remedy Developer and System Administrator
  • 3 years + experience supporting Remedy and Software AG Web Methods
  • Knowledge of configuring and implementing Service Catalogues
  • Experience in translating high level process requirements into detailed process implementations within Remedy
  • Demonstrated experience with the Atrium Integrator and Integration of ADDM and other Discovery toolsets
  • Demonstrated and through understanding of normalisation and reconciliation processes and configurations
  • Experience in implementation, installation, configuration and maintenance of Development, Test and Production environments
  • Ability to apply product fixes, hot fixes, patches and configuration changes to support the business processes
  • Strong requirements gathering and presentation skills
  • Demonstrated and thorough understanding with 5+ years experience of BMC Atrium CMDB
  • Demonstrated and through understanding of ITIL Good practices for Service Asset and Configuration Management
  • Role : Remedy Consultant

    Job Type : Contract

    Location : Corsham, Wiltshire,

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