Front Office Services Manager
Close Brothers
London, GB
5d ago


This role is part of the Front Office Services team within CBAM’s COO division. The primary responsibility for this team is ensuring the necessary support and operational governance is in place for Front Office and the associated 1st line monitoring.

The primary function of Front Office Services team is conducting 1st line monitoring, maintaining and reviewing Front Office processes and procedures, and providing business knowledge to ongoing updates, projects and initiatives ensuring the development of robust and scalable solutions.

The manager must be able to work on his / her own initiative driving consistent practices across the propositions.

The job role will include but is not limited to the following activities :


  • Line Management of 3 Front Office Analysts (across 3 offices) performing 1st Line Monitoring, Committee Meeting Preparation, Front Office Query Management and Procedure updates.
  • Identify business gaps and implement improvements.
  • Compilation and ongoing upkeep of MI Dashboard
  • Ownership for Front Office and Front Office Services detailed procedures for new & existing processes ensuring consistency across all business channels.
  • Provide governance and oversight for key risks and controls (RCSA) across Front Office.
  • Champion for Incident resolution within SLA across Front Office.
  • Review of all CBAM market data invoices against order schedules as they appear on the payment system.
  • Embed new Front Office project initiatives into BAU (both Front Office and Front Office Services Team) through business testing, procedures, training and communications
  • Keep aligned with business changes along with a good working knowledge of key activities (eg : 1st Line Monitoring, Quarterly Valuations, Client On-boarding, Annual Tax Packs, MIFIDII Costs & Charges, RTS28 Reporting)

  • Ability to demonstrate an understanding of the regulatory framework relevant to the role, whilst practising effective risk management taking account of outcomes for clients.
  • Very strong knowledge of front to back working practices in Wealth Management, Asset Management or similar industry
  • Good understanding of workflows to identify gaps in processes and update / maintain procedures
  • Experienced in problem solving, mapping business flows and all aspects of product delivery a focus on the outcome not just the task.
  • Line Management experience focusing on mentoring and developing staff including objective setting, performance against objectives and succession planning.
  • Ability to communicate and escalate potential issues in a prompt and effective manner.
  • Ability to work with people at all levels and across the business
  • Confidence and ability to challenge and influence others to achieve consistent approach
  • Flexible approach to a changing organisation and organisational structure
  • Proactive in requirements gathering and investigative work
  • Able to multi task and work at pace while retaining attention to detail and a client service focus.
  • Strong Microsoft skills Excel, Word, Powerpoint, Visio. SharePoint an advantage.
  • Adhere to the core values of Close Brothers Asset Management
  • Private medical

    Discounted health checks

    Stakeholder pension contribution

    Cycle to work scheme

    Save As You Earn scheme

    Purchase additional holiday

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