Service Manager
Vertu Motors plc
Gateshead, GB
4d ago

Excellent basic salary, OTE dependent upon skills & experience and Company Car

Here at Bristol Street Motors Vauxhall Waltham Cross we are currently recruiting a Service Manager to join our outstanding team.

We are keen to hear from people who are passionate about service delivery and who want to be part of a motivated team.

As the Service Manager you will be managing a team of Technicians, Service Advisors and drivers and helping them achieve the high standards of customer satisfaction our customers require.

The main duties of the role include :

Taking responsibility for implementing and maintaining effective processes to achieve the highest possible customer satisfaction levels.

Monitoring and controlling costs in line with the business plan, whilst maintaining quality standards and Customer service.

Ensuring accurate collection and recording of customer data in line with Group standards.

Ensuring that the Manufacturers standards are adhered to at all times.

Ensuring a safe working environment is maintained at all times.

Monitoring colleague performance.

It is essential that you are able to demonstrate a successful track record within the role, ideally with Franchise Motor experience.

You will be able to validate your ability to generate impressive results by increasing performance, profitability and operating efficiency.

You must have strong leadership and people management skills as your primary focus it to lead your team to deliver their business objectives.

You will be expected to drive the business forward and maximise customer satisfaction whilst motivating and managing the whole team.

We will provide you with a range of learning opportunities, including online self-development and motivational training content, that will help you become more effective at achieving your personal and professional goals.

The successful candidate can look forward to on-going training opportunities, career progression and a range of benefits you would expect from an employer of choice, including a competitive salary, share incentive plan, Vertu rewards and pension scheme.

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