Role - Customer Service Agent, French speaker
Brand - Photobox
Location - Willen Field Road, Harlesden
Work with us
It takes a particular kind of spirit to work in the PhotoBox group. It’s not for everyone. For a start, we’re a place for self starters and free thinkers.
We thrive on each other’s passion for delivering amazing customer experiences, never standing still and constantly challenging the status quo.
We look for new and better ways to consistently deliver results and wow customers.
We can be chaotic in our methods and while this is something we’re getting better at, the reality is when you join us, you won’t necessarily have clear structures and processes to guide you.
We need people who can carve their own path and even work with others to show us the way. If you see this as the freedom to fly, read on.
What you will get from us is a whole heap of people who want to help you succeed. People who are passionate about seeing our business thrive.
People who want to share what they know and what they’ve learned with you. You’ll get the chance to work on projects that are changing the experience for customers and colleagues, and everyone is welcome.
We’re at an exciting time in our evolution. We’re growing up but not growing old. We want people who can take us to the next level.
People who have been there and done that, but who are up for doing things differently as well. In return we’ll invest all we can in making sure you get the best from our family of brands, because we do everything.
This is a place where you can get your teeth into doing business differently. And enjoy it. Business might be serious, but we don’t have to take ourselves too seriously.
What You’ll Be Doing
This role is at the very heart of our business, and so are you!
Our customers are the most important thing to the PhotoBox Group - they’ll buy personalised
photo products from you over the phone (photo books, wall art, personal memorabilia) asking
for your advice and expertise when creating their special memory... you’ll deliver great customer
service and sort out any minor hiccups’ along the way.
You’ll help our customers create unforgettable memories & emotions that last a lifetime!
Are you ready!?
This is no mean feat, this role will be a great doorway to a fantastic career with PhotoBox if
you’re passionate about delivering the best possible experience to your customers’ day in, day
Not only that, you’ll understand that you also represent our best interests too and sometimes
don your negotiating cap’ to manage your customers’ expectations in a positive manner whilst
achieving the right commercial result for PhotoBox.
Responsibilities : Customer Support
The previously mentioned is not an exhaustive list of duties, and you will be expected to perform different tasks as necessitated by the business objectives of the organisation.
A taste of what to expect as part of the team
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
About Photobox Group
Did you know we’re Europe’s leading retailer of personal and personalised products? Our family of brands Photobox, Hofmann and PosterXXL make millions of moments real for our customers around the world.