About the Role
Owns and drives performance management activities in the team by setting goals and delegating work to colleagues : holding them accountable for the delivery to agreed deadlines.
Holds regular (at least every two months) 121s with colleagues to review performance, discuss issues, manage expectations and provide constructive feedback.
Leads the team by providing direction and linking colleague goals and expectations to those of the company, represents the company by helping colleagues understand their impact.
Develops and manages team resources by creating resource plans, ensuring headcount matches plans throughout the year and develops plans for future business need.
Manages the recruitment process for the team ensuring colleagues with the relevant skills are recruited to the team.
Motivates and engages colleagues by understanding their individual motivations and managing them in line with available resources.
Organizes and monitors current projects so that the team meet targets and follow the agreed processes.
Coordinates the team’s workload ensuring both business as usual and projects are delivered to required deadlines and level of quality.
Analyses data on the output of the team's work and identify issues or trends connected to errors, time-consuming tasks, under or over capacity.
Accountable for overall team quality control, management of risks and escalations, audit and governance. Ensures correct processes and procedures are complied with by colleagues.
Communicates effectively in both written and verbal forms. Owns company messages and adapts style to ensure key messages are delivered and understood by colleagues.
Responsible for pro-actively managing relationships between the team and Key Stakeholders : these can include Clients, Client Managers, other Aon Teams and 3rd party providers.
Uses talent management tools including succession planning and talent reviews to ensure that the right people are in the right roles for future growth and there is no Single Point of Failures in the team.
Drives development activities in the team, identifying development needs and solutions in line with business needs based on the Aon Development Framework.
Drives and promotes the management and sharing of knowledge in the team of all client processes, tools and systems : ensuring documentation is correct, up to date and in line with any statutory or legislative changes.
Drives and promotes the identification and implementation of best practice across the team. Guides and supports colleagues in what is relevant and applicable for the domain.
Ensures updates and changes to processes are consulted with relevant stakeholders and the agreed change management processes are followed by colleagues.
Owns and drives recognition practices in the team, responsible for recognising colleagues and promoting the culture of recognising others in the team.
Manages the financial performance of the team in relation to headcount and ad hoc spend, ensuring that holidays, expenses and overtime is managed, and all relevant time is charged correctly.
Manages Business Continuity and Disaster Recovery plans ensuring all activities and processes are completed and kept up to date.
Identifying any service delivery risks for each client, ensuring mitigating actions are implemented, as appropriate.
Managing time effectively to maximise revenue generating hours
Reviewing the mailbox and work allocation tool and adhering to the timescales set for all tasks
Identifying revenue opportunities / areas of improvement and implementing the proposed changes
Active participation in the Target Operating Model to ensure the work is aligned to the right team.
Be responsible for personal compliance with Aon’s project management and approval procedures
Responsible for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests or reputation of any Group Company.
Proven track record of People Management of a team of colleagues.
You are likely to have a degree and a relevant Professional Qualification (e.g. PMI,), with up to date CPD.
Relevant experience of working within a Pensions Administration environment and in project / implementation work preferable
Key Stakeholder and Client Management experience at a management level
Proven track record in delivering results to an external client base through the effective management of a team.
An ability to positively influence the behaviours and decisions of others.
Good IT skills with knowledge of Microsoft Excel and Word and, MS Office
Salary and Benefits
This role offers a competitive salary, plus a comprehensive benefits package and 25 days holiday. Through our flexible benefits, you will also have the opportunity to choose additional benefits, including healthcare and additional holiday.
We also offer tremendous potential with a growing worldwide organisation.
Our Colleague Experience
Every day, our colleagues make a difference, work with the best, own their potential, and value one another. Together, we share this one purpose : to empower economic and human possibility around the world.
This unifying goal is at the heart of our identity, and it lives in everything we do. To learn more about our colleague experience, visit Aon Colleague Experience.