Technical Support Engineer
Capita plc
England , Nottinghamshire
2d ago

Capita Secure Solutions & Services is a market leading developer and supplier of communications and IT systems across the Public Safety and Criminal Justice sectors, central government departments, local authorities and voluntary organisations.

Through the various product and service offerings, Capita Secure Solutions & Services have developed an in-depth understanding of the special operational and communication needs of our emergency service customer base.

The role holder is responsible for the installation, integration and configuration of CAPITA software solutions. Working within the Engineering Department, the customer base is predominantly, but not exclusively, public safety organisations in the UK and increasingly overseas.

The role will include but is not limited to, the deployment of hardware (clients and servers), installation and configuration of software (CAPITA and 3rd Party) and fault finding.

Active Directory management and competence in basic networking tasks would be advantageous. Training on the installation of CAPITA specific software solutions will be provided.

The role holder is responsible for following, and where required, producing or editing, work instructions while continually following and updating all CAPITA Engineering documentation and procedures.

The role requires working at a variety of locations and extensive travel should be expected, including overnight stays. The holder would need to accept a company car, within the allotted band for business travel.

CAPITA’s two main business unit sites are at Chippenham in Wiltshire and Portsmouth in Hampshire but the majority of time is likely to be spent at customer sites which are UK wide and in numerous countries globally.

The nature of overseas working may require the role holder to spend extended time in other countries but this is likely to be the exception with the majority of work in the UK.

The role can involve extensive customer contact on both a technical and non-technical level requiring a professional and adaptable approach to communications.

The role will require working both in a team setting and also, potentially autonomously where projects dictate a limited engineering requirement.

An increasing level of autonomy is typically achieved after some time in post and suitable experience has been gained.

The role involes travel to customer sites and working away from home, the support element requires the job holder to join the on call rota when fully trained on Capita products.

Scope of role - Installation, integration and configuration of computer based communication systems at both hardware and software levels on both server and client platforms.

Fault finding computer based communication systems at both hardware and software levels. Liaison with in-house teams on technical subjects as required and with colleagues undertaking other roles within the project scope.

ESSENTIAL SKILLS

Experience in troubleshooting and problem solving

Experience in a field based role

MS Win OS 10 thru 2019, Windows Server

Active Directory

Linux OS, SSL command line, GUI interface

Scripting experience

MS Business Applications incl Visio

Excellent customer service skills

Experience in Cisco UCCI / Avaya Telephony

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