Helpdesk Operator
Leeds, United Kingdom
6d ago

Company Description

Mitie was founded in 1987, Mitie is the UK’s leading facilities management and professional services company, looking after a large, diverse, blue-

chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 49,000 people, 100+ office locations, and thousands of customers across the country, there’s no limit to what you can achieve if you work for us.

Values :

Delivering the exceptional, every day

  • Our purpose : our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.
  • Our promise to our people : a place to work where you can thrive and be your best every day.
  • Our promise to our customers : a trusted partner creating exceptional environments for your customers and people, adding value every day.
  • Our culture our core values and how we behave :
  • o We are one Mitie : we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.

    o We are built on integrity and trust : integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated.

    We are proud to work for Mitie.

    o We go the extra mile : whether it’s keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.

    o Our diversity makes us stronger : we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights.

    Everyone at Mitie has a voice and is treated as an equal.

    o Our customers’ business, is our business : we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.

    Behaviours :

  • Knowledge of relevant procedures
  • Level of customer Service
  • Team Player
  • Health and safety awareness and knowledge
  • Job Description

    Objectives and responsibilities :

    To ensure that so far as is reasonably practicable MTFM reacts efficiently and effectively in line with SLA’s and KPI’s

    To perform tasks in the professional manner to a suitable standard to meet both clients and Mitie expectations.

    To carry out below duties in compliance with Mitie Engineering Services policies and procedures.

    Compliance with Health and Safety policy / legislation.

    Main Duties :

  • To raise jobs on system.
  • To raise Purchase orders.
  • To chase up jobs on a daily basis.
  • Respond to helpdesk emails within a timely fashion.
  • To Input Timesheets and p-card entries on a weekly basis.
  • To provide administration support to Engineers, Supervisors and Account Manager.
  • Answer the telephone and address all enquiries in a timely and professional manner.
  • Assist with staff walk in requests.
  • Run open job weekly reports.
  • Assist with tasks requested by Helpdesk Co-Ordinator.
  • Assist with booking in PPM’s.
  • Assist with following up to ensure all PPM’s are completed within the allocated time.
  • Person Specification :

  • Basic experience of Microsoft Word, Excel, Outlook and Powerpoint
  • Educated to GCSE level or above
  • Ability to prioritise workload
  • Good telephone manner and understanding of customer care
  • Experience of Maximo and Oracle an advantage
  • Ability to work on own and as part of a team
  • Good organisation and administration skills
  • Accuracy and attention to detail
  • Excellent communication / interpersonal skills
  • Ability to liaise at all levels using tact and diplomacy
  • Flexibility
  • Customer focused
  • Punctual
  • Enthusiastic with positive can do approach
  • Work well during times of pressure.
  • Calm nature even temperament
  • Apply
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