IT Desktop Support (1st Line 2nd Line)
Fortnum & Mason
Piccadilly, London
2d ago

At Fortnum & Mason we’ve been innovating for more than 300 years and as part of our mission to deliver a sense of pleasure for the centuries to come, we are recruiting for a number of exciting positions within our IT team at our home in the heart of London.

To support our growth and continue to make every day special for our staff and customers we are expanding our team and seeking a Systems Support Analyst to help us in the next chapter of our story.

You will be joining the team at a very exciting time as we just implemented the latest Microsoft Cloud ERP system and Point of Sale solution (Dynamics 365 for Operations and MPOS).

This company wide project was delivered alongside other key initiatives in our Cloud strategy.

Working closely with the Infrastructure Analysts and Business Systems Analysts to improve and enhance the service level and availability of the systems supported.

Identify and feed back to 3rd line or Application support any issues that require further investigation or that may be an opportunity to improve the systems and service.

The Systems Support Analyst will work as part of the Systems Support team to monitor the call logging system, addressing walk-up and telephone support requests and react to various alerting and monitoring systems.

You will provide day-to-day support for all retail / hospitality POS, desktop, server and cloud applications as well as desktop, mobile and POS hardware.

Rotas are across our store hours and will be required to work one weekend every four weeks.

Key competencies required for this role are as follows :

Microsoft Office (2013 / 2016 / 365)

Microsoft Windows 10

Exchange Online Office365 administration

LAN / WAN / Wi-Fi / DNS / DHCP concepts

Active Directory administration (Users and Computers)

Incident and problem management

SCCM (basic usage for PC build and remote support)

Windows Server 2012 / 2016 basic administration

Avaya IP Office basic administration would be beneficial.

Excellent verbal communication skills

In return, we offer fabulous benefits :

  • A competitive salary
  • Annual bonus of up to 5% of annual salary
  • A generous store and restaurant discount
  • A subsidised staff restaurant which uses Fortnum’s ingredients
  • 25 days paid holiday (plus bank holidays) a year and an extra day off for your birthday
  • Excellent pension scheme
  • Defined development scheme to grow your career
  • Monthly staff shop
  • Invitation to our annual staff party
  • And because we value your service with us, we give you additional annual leave and incredible gifts once you’ve been with us for 5 years.
  • Those who can consistently demonstrate individual initiative within a collaborative team framework, thrive at Fortnum & Mason.

    If this sounds like you, and you’re ready for the next step in your career, we welcome your application!

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