Police Community Support Officer
West Midlands Police
United Kingdom, United Kingdom and 7 additional locations
6d ago

About the role :

Police Community Support Officers (PCSOs) are the cruciallink between the local neighbourhoods and the police. We are recruiting PCSOsthroughout the eight Neighbourhood Policing Units of the West Midlands.

West Midlands Police is the second largest police force inthe country, covering an area of 348 square miles and serving a population ofalmost 2.

8 million. The force deals with more than 2,000 emergency calls forhelp every day, as well as patrolling the streets and responding to incidents24-

hours-a-day, seven days a week.

PCSOs provide an increased visible police presence withintheir local communities by conducting patrols to help prevent crime, keeppeople safe from harm and increase community trust and confidence in WestMidlands Police.

Within the role you’ll become an integral member of thecommunity you work within.

Trained to calm heated situations, PCSOs defuse hostilityand provide that all important reassurance to help make our communities safer.

These are full time posts and hours are based on a 36.5 hourweek spanning Monday to Sunday which requires applicants to work a shiftpattern including some evening and weekend work.

Shift patterns vary with coverbetween 08 : 00hrs - 00 : 00hrs.

Key Responsibilities : As a PCSO you will :

As a PCSO you will :

  • Engage with communities, empowering andencouraging them to become more involved with the policing of their area. Aspart of this you will represent West Midlands Police at local events, conductmeetings within the community and deliver presentations at schools
  • Identify and understand key issues and crimes and work with the public to remove and prevent these
  • Understand the diversity and demographics of your community and find ways to engage with harder to reach community members
  • Build and maintain community relationships to create trust between the public and the police
  • Be able to talk to community members about the issues affecting them
  • Maximise opportunities to gather intelligence about harm and criminality through enhanced relationships with the community, partners and colleagues
  • Workwith partners to deliver agreed objectives
  • Deliveran excellent service to the community in which you are based
  • About you

    The ideal candidate for the role of PCSO will be a confidentdecision maker with excellent communication skills. You will have experience ofworking under your own initiative and with external partners and communities.

    You’llbe able to demonstrate your ability to remain calm under pressure andcollaborate with communities and partners to deliver services and positiveoutcomes.

    You’ll be committed to delivering excellent customer serviceand always looking for opportunities where improvements can be implemented.

    Youwill have demonstrable experience of working with Microsoft packages coupledwith a proactive approach to problem solving.

    You will also be able to write in a clear, concise and accurate manner.

    Click hereto view additional information on the eligibility criteria and the selectionprocess.

  • We anticipate face-to-face assessments take place monthly Candidates who successfully complete the selection process will be requiredto undertake an appropriately stringent vetting procedure;
  • we anticipate astart date in this role from September 2019 onwards.

    Please note that this role carries a tenure agreement PCSOs are unable to apply for a different role within West Midlands Police fortwo years following their start date.

    WMP is alarge and diverse organisation where you can develop your skills, knowledge andcareer in an encouraging and flexible environment.

    We're able to offer you acomprehensive range of rewards and benefits including :

  • 24 days annual leave (plus bank holidays);increasing to 31 days after five years’ service
  • Access to a Corporate Health Cash Plan andwellbeing website
  • The opportunity to save on travel costs througha Corporate Travel Scheme
  • The option to join a generous Local Governmentpension scheme
  • Diversity and Inclusion Vision : Maximise thepotential of people from all backgrounds through a culture of fairness andinclusion to deliver the best service for our communities

    West Midlands Police are currently undertaking a long term review of staff pay and conditions. The grade, pay and other terms of employment are therefore subject to review and may change in the future.

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