Company Description
Improving healthcare through innovative technology is at the core of Intelerad’s work. Our scalable medical imaging platform connects clinicians to a powerful imaging ecosystem that is fast, smart, and tapped into the data they need, no matter their location.
We’re focused on delivering a best-in-class medical image management solution that improves provider efficiency, decreases the cost of healthcare, and improves the overall health of populations.
Headquartered in Raleigh, NC and Montreal, Intelerad has nearly 800 employees located in offices across six countries. The company empowers nearly 2,000 healthcare organizations around the world with the speed, scalability, and simplicity needed to increase business performance while, most importantly, improving patient outcomes.
Intelerad’s modern enterprise solutions have been acknowledged by a Best in KLAS recognition, ranking #1 for PACS Asia / Oceania in the 2021 Best in KLAS : Global Software (Non-US) report.
Job Description
Major accountabilities
Provide excellent Support services
Analyze and troubleshoot the workflow of a complex integration of network devices, workstations,
Act as a technical point contact / go-to person to assist and guide staff throughout the troubleshooting
process, product knowledge and processes ramp up within assigned Team.
Participate in software requirements reviews as well as design reviews with a particular mindset into
the supportability of the software
Proactively acquire practical experience with new features in line with the product’s branch
availability.
Provide input into the creation of Knowledge Documentation to be published in the client portal to
give valuable information to our clients.
Participate in the creation and maintenance of Knowledge articles used internally.
Be available for urgent escalations reported by the support team that can occur after your regular
work schedule
Participate in any project deemed necessary by the organization
Qualifications
Employment Prerequisites
A minimum of 5 + years of professional work experience related field
Remote troubleshooting (ssh, VPN tunnels)
Knowledge of SQL databases (Sybase, MySQL, PostgreSQL) is an asset
Advanced knowledge of Microsoft Windows (workstation configuration and troubleshooting)
Knowledge of a scripting language (such as Perl, python or shell) is an asset
Experience with TCP / IP, network security, IPSec or VPN is an asset
Desired Competencies
Excellent communication skills (verbal and written, English is mandatory)
Highly motivated and team-oriented
Client-oriented
Attention to detail and strong problem-solving skills
Ability to work under pressure
Self-directed Learning
