Application Support Specialist
Intelerad Medical Systems Incorporated
Bristol, United Kingdom
2d ago

Company Description

Improving healthcare through innovative technology is at the core of Intelerad’s work. Our scalable medical imaging platform connects clinicians to a powerful imaging ecosystem that is fast, smart, and tapped into the data they need, no matter their location.

We’re focused on delivering a best-in-class medical image management solution that improves provider efficiency, decreases the cost of healthcare, and improves the overall health of populations.

Headquartered in Raleigh, NC and Montreal, Intelerad has nearly 800 employees located in offices across six countries. The company empowers nearly 2,000 healthcare organizations around the world with the speed, scalability, and simplicity needed to increase business performance while, most importantly, improving patient outcomes.

Intelerad’s modern enterprise solutions have been acknowledged by a Best in KLAS recognition, ranking #1 for PACS Asia / Oceania in the 2021 Best in KLAS : Global Software (Non-US) report.

Job Description

Major accountabilities

Provide excellent Support services

  • Respond to client problems (phone / tickets);
  • Prioritize your workload based on established SLA and priority;
  • Analyze and troubleshoot the workflow of a complex integration of network devices, workstations,

  • servers, and software;
  • Log and document all incidents in the ITSM (ServiceNow and / or Jira) and resolve client problems;
  • Act as a technical point contact / go-to person to assist and guide staff throughout the troubleshooting

    process, product knowledge and processes ramp up within assigned Team.

  • Mentor junior and other colleagues to further develop technical and soft skills;
  • Participate in software requirements reviews as well as design reviews with a particular mindset into

    the supportability of the software

    Proactively acquire practical experience with new features in line with the product’s branch

    availability.

    Provide input into the creation of Knowledge Documentation to be published in the client portal to

    give valuable information to our clients.

    Participate in the creation and maintenance of Knowledge articles used internally.

    Be available for urgent escalations reported by the support team that can occur after your regular

    work schedule

    Participate in any project deemed necessary by the organization

    Qualifications

    Employment Prerequisites

    A minimum of 5 + years of professional work experience related field

    Remote troubleshooting (ssh, VPN tunnels)

    Knowledge of SQL databases (Sybase, MySQL, PostgreSQL) is an asset

    Advanced knowledge of Microsoft Windows (workstation configuration and troubleshooting)

    Knowledge of a scripting language (such as Perl, python or shell) is an asset

    Experience with TCP / IP, network security, IPSec or VPN is an asset

    Desired Competencies

    Excellent communication skills (verbal and written, English is mandatory)

    Highly motivated and team-oriented

    Client-oriented

    Attention to detail and strong problem-solving skills

    Ability to work under pressure

    Self-directed Learning

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