Client Service Executive
Barclays
Saint Helier, UK
17d ago

Jersey

As a Barclays Client Service Executive you will be based at our Client Service Centers in the Isle of Man. You will be providing an exceptional experience that helps customers to achieve their ambitions and meets their day to day banking needs.

We specialise in nurturing customer relationships to help grow the business and strengthen the Barclays brand in the community, while working collaboratively with other Barclays colleagues and living the Barclays purpose and values.

What will you be doing?

  • You will be the first point of contact for our International / Offshore clients by telephone, email, online banking and written communications
  • Liaising with both internal and external stakeholders on a regular basis, to resolve queries and understand requirements in order to meet their needs successfully
  • Participating fully in team meetings and huddles, being proactive in sharing new ideas of how to improve things for the team and for customers
  • Personally looking after your own well-being in the workplace and that of your close colleagues, to contribute towards a culture of care
  • Putting yourself in the customer’s shoes and understand how everyday products and services can help our customers now and in the future
  • Using your time efficiently, adhering to personal work patterns and schedules to meet customer demand and ensure you achieve your own objectives
  • Delighting the customer by offering a professional, caring, consistent and outstanding level of customer service, whereby an emotional connection with the customer is built
  • Communicate with stakeholders on a daily basis at all levels and across locations
  • What we’re looking for :

  • Previous experience of providing excellent customer service either within the financial services industry or a similar customer centric industry
  • You will be required to be curious and analytical when gathering information and facts in order to make key decisions and judgement
  • Demonstrate understanding of valuing the importance of meeting and exceeding customer expectations
  • Strong level of computer literacy and have proficient keyboard skills as these are both essential skills for this role
  • Skills that will help you in the role :

  • A strong level of knowledge and understanding of our digital products, enabling you to proactively educate your customers in using alternative channels of their choice
  • Striving to exceed customer expectations and being empowered to deal with customer requests at first point of contact
  • Ensuring all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and Barclays Policies
  • Where will you be working?

  • Barclays is a well-known and one of the biggest employers in the Isle of Man where it offers a vibrant work culture. You will be seated within a highly visible team which offers and regulates our relationship with key clients
  • Interested and want to know more about Barclays? Visit for more details.

    Our Values

    Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. Our values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our colleagues.

    Simply put, success is not just about what you achieve, but about how you achieve it.

    Our Diversity

    We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals.

    Our Benefits

    Our customers are unique. The same goes for our colleagues. That's why at Barclays we offer a range of benefits, allowing every colleague to choose the best options for their personal circumstances.

    These include a competitive salary and pension, health care and all the tools, technology and support to help you become the very best you can be.

    We are proud of our dynamic working options for colleagues. If you have a need for flexibility then please discuss this with us.

    At Barclays, we recruit based on merit and are committed to promoting diversity throughout our organisation

    Ready to apply?

    There are up to four stages to our application process :

    1. Application : On your application we'll ask for information like your contact details, education and work experience.

    You’ll also be required to upload a CV, so it's a good idea to have it ready.

    2. Application Review : We will review your application and CV in line with what we’re looking for. Depending on the type of role you are applying for, we may contact you to arrange a brief telephone interview to discuss your experience in more detail.

    3. Interview : If your application is progressed, we'll invite you to attend a face-to-face interview. We want you to be free to choose an interview time that suits you, so we'll provide some options and ask you to select your preferred timeslot.

    4. Outcome : We will keep you updated throughout the process. If you attend an interview, we'll be in touch within five working days of all interviews being completed to advise you of the outcome.

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