1st Line Support Engineer
Networkers International (UK) Limited
London, England
5d ago


Our client is now looking for a 1st Line Support Engineer to join them in London


Previous experience in a similar role

The Job

This role will encompass full support based duties working within a hybrid Apple Mac and Windows PC environment. The position involves COTS support and the monitoring and administering of a support based ticket system (Service Requests, Incident and IMAC'S), contacting staff to resolve issues supporting both Windows O / S and Apple OSX systems including common applications support.

Technical Skills / Duties :

  • Install / Refresh - Refresh as BAU based on a 3 year lifecycle. - Onsite installs using current deployment tools (SCCM, LANDesk, etc.).
  • Engineer to update AssetTrack. Standard disk wipe.
  • IMAC - Relocation of users and hardware, updating the asset management system,
  • Local software installation. LT / DT and desk phones.
  • DSS - Onsite support and troubleshooting for COTS and non-core Software for laptops and desktops)
  • Break Fix - Client to provide peripheral parts and spare units. Out of warranty devices to be replaced on failure.
  • Smart Hands support - Basic troubleshooting for Network and server equipment
  • VIP / VVIP Support - Expedited SLAs for VIP / VVIP's.
  • Technology (Windows - 51.6%, Macs - 48.4%)
  • ServiceNow (SNOW) - Client Owned ( Service Desk ) ticket monitoring
  • Networkers acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers and is part of Gattaca Plc.

    Gattaca Plc provides support services to Networkers and may assist with processing your application.

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