Supply Chain Process Analyst
London, United Kingdom
2d ago

We are the world’s learning company with more than 20,500 employees operating in 70 countries. We combine world-class educational content and assessment, powered by services and technology, to enable more effective teaching and personalized learning at scale.

We believe that wherever learning flourishes so do people. We’re committed to a world that’s always learning and to our talented team who makes it all possible.

From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe.

We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better.

By pushing the boundaries of technology and each other to surpass these boundaries we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.

At Pearson, we believe in the power of difference. Harnessing the unique skills, perspectives, and backgrounds of every employee helps us foster innovation and create the most effective solutions for learners around the world.

That’s why we’re committed to ensuring that diversity and inclusion are embedded into everything we do. We foster a work environment that’s inclusive and diverse and where our people can be themselves so we can reflect the customers and learners we serve.


Over the last 5 years Pearson has invested in a significant transformation of our systems and operating models. We’ve implemented single core platforms (ERP, CRM etc.

across our largest markets (North America & the UK) while also moving to a Global Business Services model across our Enabling Functions (Operations, Finance, HR, IT etc.)

In mid-2019 we setup Global Process Owners to ensure that the standard processes being deployed are owned and governed by process owners who are fully empowered to improve and evolve the process they are responsible for.

Our initial focus was to fully support the embedding of all the systems and operational changes we had recently implemented.

We are now looking to embark on the next stage of our transformation focusing on process harmonisation and optimisation to deliver significant improvements in the productivity, efficiency and effectiveness of our processes by leveraging leading-edge process design and technology.

Role Overview & Purpose

As a Process Analyst, you will be a key member of our transformation team, working with process owners, process consultants, business / operational teams, and enabling functions (e.

g. technology) to deliver substantial and sustainable improvements in process performance. Key responsibilities of the role include :

Define and map As Is processes in line with agreed modelling standards

Prepare procedures, quick reference guides and training material where necessary

Develop and implement data collection techniques to obtain qualitative / quantitative data to support diagnostic reviews

Utilise analytical and data visualisation tools e.g. Excel / Minitab / SPSS / SQL / Alteryx / Tableau to determine process performance and identify issues and inconsistencies

Collect and document requirements for process improvement projects

Perform interviews / observational sessions with process workers to capture execution steps

Apply lean thinking to identify areas of waste (e.g. 7 wastes)

Support the design, and define and map To Be processes

Support the delivery of new processes across operations teams globally

Identify improvement opportunities and work with Process Consultants, Global Process Owners and other stakeholders to evaluate and prioritise them.

The process analyst’s work is focused on the future operations of our business processes, creating business value through process optimisation or future strategy across our key business units and capability areas.

Over the next few years we have a leading role to play in the transformation efforts of both our current processes but also in terms of helping our business to adapt and grow in a fast-paced changing environment.

You will be expected to partner with process owners, business and operations teams as well as technology solutions leads to deliver improved organisational performance through deployment of leading edge operational and digital practices whilst delivering major cost efficiencies and growth in the process.

Our process analyst will form part of our global process team acting as experts in process analysis. We are looking for people that are motivated and want to be part of this change.

To join our team you will be curious and interested in developing the future, and will want to take pivotal roles in the change programmes.

Pearson is an equal opportunities employer. We do not discriminate against employees or job applicants and select the best person for each job based on relevant skills and experience.

We are also committed to building an accurate picture of the make-up of the workforce and encouraging equality and diversity.

The information you provide will stay confidential, and be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.


Qualifications and experience :

Business process management qualification e.g., Lean / Six Sigma

Experience in business process modelling techniques and standards such as BPMN 2.0

Experience in using process modelling / mapping applications e.g., Blueworks, Aris, Adonis, Visio

Experience in a process or transformation or analyst role either with a respected consulting practice or as part of a process transformation team in a multinational business

Experience in process optimisation programmes which have delivered significant benefits.

Understanding of principles and application of Lean methodology including 7 wastes, Takt Time, Levelled Scheduling, Poke Yoke, Kanban Systems, 5S

Clear understanding of the design and deployment journey including operating model, project definition and delivery and change management.

Strong time management skills and the ability to manage multiple deliverables at one time

Knowledge of Oracle ERP and Business Intelligence applications preferred, but not essential as long as there is demonstrated experience in large scale ERP and BI applications.

Required Skills :

Communication : strong verbal and written skills with experience of running workshops with a range of stakeholders.

Emotional Intelligence : self-awareness, self-regulation, motivation, empathy, social skills

Process Management and Process Excellence Expertise : good understanding for business process management, understands process data, diagnostics, methods, tools, definition and charting.

Has tangible experience in process levers, lean drivers, improvement models and alternative delivery practices including agile process design, process innovation methods, Lean tools, , , , Six Sigma Tools, , , , and able to show application in real life examples

Curiosity : shows corporate, sector, capability and input driver curiosity to use data science to shape opinion and influence action.

Project Management & Delivery : Working with both Agile and Waterfall delivery approaches to provide sustained results leading team.

Able to create work breakdown structure, plans, governance, tracking and delivery outcomes.

Problem Solver : able to think around a problem even if you haven’t encountered it before and come up with clear and logical solutions (e.

g. Cause & Effect, 5 Why’s Affinity etc.)

Data Science and Insight : turns data into insights that become a key planning tool by enabling the delivery of accurate, real-time, comparable, and consistent business information that is agile, relevant, predictive and prescriptive in nature.

Flexibility and Agility : Adapts and works effectively with a variety of situations, individuals or groups. Can understand and appreciate different and opposing perspectives on an issue, to adapt an approach as the requirements of a situation change and to change or easily accept changes in one’s own organisation or job requirements.

Able to operate in global capacity across time zones, markets, languages and cultures to achieve results.

Team player : able to play an active part in a management team that creates and implements a shared vision for the future and works together collaboratively and effectively.

Relationship builder : Ability to develop effective relationships across the business and influence and enable initiatives to improve performance

Organised : Organised and pays attention to detail


Primary Location : GB-GB-London

Work Locations : GB-London-80 Strand

Job : Strategy

Organization : Technology & Operations

Employee Status : Regular Employee

Job Type : Standard

Job Level : Individual Contributor

Shift : Day Job

Travel : Yes, 25 % of the Time

Job Posting : Jul 12, 2021

Job Unposting : Aug 11, 2021

Schedule : : Full-time Regular

Req ID : 2106758

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