Support Operations Projects Manager
Newbury, West Berkshire, United Kingdom
14d ago

At Micro Focus, everything we do is based on a simple idea : The fastest way to get results is to build on what you have.

Our software solutions enable organizations to do just that. Secure and scalable, with analytics built in, they bridge the gap between existing and emerging IT fast-

tracking digital transformations across DevOps, Hybrid IT, Security, and Predictive Analytics. In the race to innovate, Micro Focus customers have the clear advantage. #

Our portfolio spans the following areas : DevOps IT Operations Cloud Security Info Governance Big Data, Machine Learning, & Analytics

The Support Operations Project Manager will be responsible for driving smaller strategic and tactical projects across the Support Operations business.

These projects will require a high degree of collaboration with stakeholders across the Micro Focus business, hence excellent communications and listening skills are a must.

The projects will vary in nature and size and will depend on current business events, therefore analytical skills and an inquisitive mind-

set are key success factors for this role. It is critical that the candidate is a self-starter who is comfortable working independently.

In addition to Project Management responsibilities, the role will work closely with Sales Operations team to support the development of sales incentive plans, quota assignments, structure and incentive programs throughout the year.

The role will provide good ongoing information to the sales commissions director and team to help with implementation of the sales plans, structures and quotas.

The role reports to the Support Operations and BI Director, the role of Support Operations Project Manager does not manage any staff.

Key Responsibilities

  • Accountable for planning, driving and delivering ad hoc projects across the Support Operations business
  • Enable the Support Operations function to become more effective and efficient through investigation and analysis of current practices and subsequent implementation of process and / or systems improvements
  • Communicate effectively with the Support Operations and BI Director and the VP of Support Operations
  • Design Sales plans, including Sales Reps, Sales Managers, Maintenance Renewals Reps and Managers, Services bonus staff (PS and Pre Sales), Product management
  • Review territory assignment models, analyse to maximise their effectiveness whilst managing commissions costs
  • Review and finalise quota assignments
  • Prepare A1 quota structures and revisions throughout year
  • Assist with the design and be responsible for the issue of Special Incentive programs throughout year. These will be distributed to the Sales teams by Sales Operations
  • Support the Commissions Review Board
  • Subject Matter Expert to provide expert advice to the project team who will design and implement a revised global commissions process and system
  • Good communication with Sales Commissions manager to educate on the sales plans, structure and quotas
  • Requirements :

  • Minimum 2 : 1 Bachelor Degree
  • Excellent computer skills including a high proficiency in Microsoft Excel (including Pivot tables, macros, embedded what if)
  • Numerate and strong analytical skills
  • Highly organised and with common sense
  • Ability to interpret sales incentive plan documentation (previous experience of sales incentive design preferred)
  • Ability to communicate fluently with Commissions Team, Sales Management, business users, technical people and management across the organisation
  • Excellent work ethic, imaginative, dependable, responsible, and strong self-motivation and able to work effectively under pressure and to deadlines
  • Pro-active in problem resolution
  • LI-GB1

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