Global Implementation Project Manager
London, GB
2d ago

Hi there, we're Brainlabs, the world’s most innovative digital marketing agency with a world class company culture to match.

We’re absolutely crushing it in the UK and the US and are now looking for a Global Implementation Project Manager to join our team.

If you’re keen to support us on our mission to be the best agency in the world, take a look at what we have on offer...

About the Global Implementation Project Manager Role

We are looking for a highly motivated and skilled Global Implementation Project Manager to create, deliver and maintain all technical training and support needs of our global resourcing solution ( Adobe Workfront ) across all of our offices worldwide.

This role will be key to ensuring our users know what to do, how to do it and who to contact when requiring technical guidance and assistance.

This is an unique opportunity to be part of something special in a rapidly growing and forward thinking global agency.

Key responsibilities will include :

  • User training & support : It will be your responsibility to create, plan and deliver all Adobe Workfront training and support across all of our global offices.
  • Go-To Person : You will be the go-to person users can call upon for help and assistance. Having already met you during training, you’ll be a familiar face offering guidance and support.
  • Taking your time to understand the issue you will draw on your knowledge to offer a solution and take the necessary steps to mitigate any further repeats.

  • Problem solver : At times things may / will break, it will be up to you to work the problem , find the solution and fix it.
  • This will be broad ranging from a simple issue that can be fixed easily to much larger problems requiring collaboration from multiple teams and suppliers.

  • You will identify, build and deliver a workable support framework, ensuring users have a quick and easy way to report problems and seek guidance.
  • You will need to ensure their requests are monitored and actioned in a timely manner, directing the maintaining a line of communication between the user and those involved in resolving the issue.

  • Compile and Plan : You will be responsible for the end to end training and support approach. Compiling training material, planning and delivering training sessions and ensuring our users have the knowledge and understanding they need.
  • Develop and train our global hives on a best-in-class product approach that is created by our global product team.
  • All sounds great right? So here’s what we are looking for :

  • Have experience in planning and delivering user training
  • Have a proven track record of successful inhouse training and support
  • Experience collaborating with senior management, internal stakeholders and external suppliers to deliver accurate and effective training and support solution(s)
  • Excellent communication and oral skills
  • A keen eye for detail ensuring nothing is missed
  • Able to maintain strong relationship with the people you train and support. Ensuring their understanding of our key resourcing platform and associated technologies are not only met but also maintained to a high standard.
  • Self motivated and organised. Have the ability to plan and prioritise training and support needs
  • Be an outstanding motivator, with the ability to relate to multiple users across the cultural divide, with a strong desire to ensure best practice(s) is understood and adhered to.
  • You have the ability to listen, learn and adapt your method and approach to meet changes ( if needed ) as the business grows

    Is Brainlabs right for you?

    We’re famed for our world class company culture. We cultivate an environment where everyone is excited to come into work.

    You will be surrounded by intelligent and hardworking colleagues. You’ll need to collaborate across the organisation and welcome the change and dynamism of a growing company.

    In turn, your career will grow at an unprecedented pace. Sounds too good to be true? Check out our website to see for yourself

    In order to maintain our fantastic working environment, culture fit is essential in selecting our newest recruits. It’s not only important to find someone who is capable to perform their job duties, it’s essential you are positive, collaborative, curious, and have a weird thing for processes and systems. Apply today!

    Brainlabs is proud to be an equal opportunity workplace : we are committed to equal opportunity for all applicants and employees regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

    If you have a disability or special need that requires accommodation during the application process, please let us know when speaking with a member of the recruitment team.

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