Security Operations Manager
LOndon, GB
16h ago

Job Description

Mitie has a great opportunity for a Security Operations Manager to join the Total Security Management Team.

The Security Operations Manager is responsible for the security operation at their designated venue / shopping Centre and that it meets or exceeds the budget and service delivery requirements through ensuring all officers on the contract fully understand and comply with all aspects of Mitie and client policies.

You will use highly effective coaching and performance management skills to deliver an industry leading retail security team for our client.

Main Duties

  • The security operations manager will effectively manage the performance of a designated venue / shopping Centre, ensuring that they build, lead, retain and support in the development of a team of security officers that believe and demonstrate through their work that Mitie is different to other Security service providers
  • Responsible for the maintenance and review of both Assignment Instructions and Risk Assessments
  • Ensuring all vacancies are advertised with the appropriate agencies and maintain establishment to deliver the coverage KPI specified by the customer through management of recruitment and succession planning to ensure that the Store portfolio has the capability to deliver consistent high levels of service
  • Ensuring adequate and appropriate training, advice and support is provided to make the Officer team successful. This includes ensuring knowledge and use of key systems, tools and awareness of policies;
  • undertaking regular appraisals; providing open feedback on progress and career development and use of sanctions for under performance


  • Excellent organisational and time management skills
  • Confident and professional working approach and appearance
  • Strong customer service, client focused attitude with the ability to build good working relationships
  • Exceptional verbal and written communication skills
  • Ability to work individually and as part of a team
  • Resilient and tenacious with a can do’ approach
  • Flexible and adaptable
  • Literate, numerate and IT skills to medium level user
  • Frontline Door Supervision or Security Guarding License essential, CCTV Licence would be beneficial
  • Expected to hold level 3 apprenticeship in management development and working towards level 5
  • A Full UK Driving licence is required
  • Additional Information

    It’s the little things that count -

    On top of the usual rewards you'd expect to see from a large company, such as - holidays, pension, tax-free childcare schemes and cycle to work schemes, we also provide many extra benefits to enhance our people's well-being and enjoyment at work.

    A comprehensive training programme in place to support personnel development

    Note : This job description is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken.

    A more detailed job description will be available at interview should you be successful in your application. Specific tasks and objectives will be agreed with the post holder throughout the period of employment.

    The job description may be varied from time to time by the Company to reflect changes in the post holder’s role and / or the needs of the business.

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