Inbound Customer Service Advisor, (Preston Brook)Permanent Position, starting 7th January£8.46 Per Hour, you can choose to work either 4 or 5 days a week!Working on behalf of 02, your job will be to ensure that debt is collected in a professional and efficient manner at the lowest possible cost, whilst maintaining good customer satisfaction through verbal and written communication.
Customers will be calling in to set up payment plans for the debt they have accrued. You will also be making outbound calls to customer ONLY to make them aware that they are in arrears.
A payment plan could either be arranged at that time or they could call back to arrange a payment plan when it is more convenient for them You will work on a rota basis from Monday-
Sunday. you can choose to work 4 or 5 days a week but will both work out the same weekly hours. 5 days a week will work out at 8 hours per day and 4 days a week will work out just under 10 hours per day but with 3 days off.
You get your rota 4 weeks in advance so you can always work out the hours and day you are working