Credit Controller
Canal & River Trust
Leeds, UK
6d ago

Job Purpose

The Canal & River Trust is one of the UK’s largest charities, we maintain 2,000 miles of historic canals, rivers, docks, and reservoirs, along with museums, archives and the country’s third largest collection of protected historic buildings preserving them for future generations.

We are looking for an experienced Credit Controller to join our outstanding Credit Control Team based at our Leeds Office.

Due to current guidelines, this will involve working from home until further notice.

The risks associated with this role are both financial and reputational, and your approach to this role is important to us.

Would you like to work in a progressive and evolving team who care about every interaction we have and for whom how we do what we do matters?

Knowledge, Skills / Qualifications & Experience

In this role you will be a strong & experienced all-rounder. This is a varied role with a mix of commercial and consumer debt of sometimes significantly varying values.

Some experience of chasing construction / Utility companies or local government would be an advantage. To be successful in this role you will bring your experience, and ability to tailor your approach to deliver results.

Results will be defined not just by the formal outcome of your customer interactions, but by the way you address and resolve the outstanding debt issue - our customer relationships are critical to our continued success.

In the role you will :

  • Ensure that Trust debt is collected as quickly and efficiently as possible to provide maximum cash flow;
  • Embrace the continuous improvement methodology being built within the credit control team;
  • Follow Credit Control processes and ensure financial transactions are performed in accordance with local policies and all applicable statutory laws and regulations;
  • Ensure that all Credit Control operations are carried out in an efficient, effective manner and in accordance with agreed SLAs which operates to a quality management system (QMS) and control measures to ensure correct outputs are achieved;
  • Use influencing and communication skills and sound judgment to achieve best outcomes for the Trust in each individual case e.
  • g. agreeing successful payment plans. Building rapport with customers in order to achieve a realistic outcome and maintain customer satisfaction;
  • Engage with key stakeholders throughout the Trust to promote services and grow relationships to benefit the Trust;
  • Hold regular debt reviews to encourage stakeholders to resolve queries, keeping write offs up to date and discussing service issues in order to ensure up to date debtors ledger;
  • Agree and maintain payment plans;
  • Refer accounts for legal action;
  • Deal with customer enquiries from across the credit control team;
  • Experience / Background :

  • Essential;
  • Strong communicator
  • Proactive approach to work
  • Confident user of word and excel
  • Proficient numeric skills
  • Desirable;
  • Credit Control / Debt Recovery experience
  • SAP experience in particular FICO, Credit Management and SD modules is advantageous
  • What We Offer

    In addition to your salary we offer a competitive contributory DC Pension Plan , and generous & progressively increasing holiday entitlement depending upon years of service.

    We can also offer various employee benefits to select from - vouchers & discounts, boating benefits, volunteer days & flexible holiday purchase options, and other valuable benefits to select from.

    We aim to represent the diverse communities we are part of and welcome applicants from across all sectors of the community.

    We strongly believe that a diverse workforce brings with it a diversity of ideas, thinking and ways of working which enhances what we do.

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