This position will report to the LMUK Desktop Manager. The role will be based at offices located in Ampthill.
Provide day-to-day delivery of technical support for end-users of client applications, VOIP telephones, smartphones, tablets, printers and computer hardware
Resolve incidents & requests using Service Central whilst adhering to agreed SLAs where possible
Assist with maintaining the asset tracking system when required
Participate in project work as required such as software and hardware refresh programmes
Deploy, maintain and support iOS devices
Write, update and maintain written processes and procedures
Travel to support other sites within the UK and potentially globally where required
Enterprise Business Services (EBS) consists of LMUK IT Services, Payroll, ESH, HR and Finance functions. With employees located throughout the UK, EBS provides UK wide support to the LMUK business areas.
Clearance Required for Role
Graduate, Intern or Apprentice Vacancy?
Required skills, qualifications and experience
Previous technical support experience
Ability to demonstrate a customer first mentality
In depth knowledge and experience of various Microsoft operating systems is essential
Detailed knowledge of supporting the Microsoft Office suite
Self-starter with willingness to learn from colleagues
Experience of basic Active Directory administration
Proven troubleshooting skills via phone, chat or remote desktop
Must be a good team player and able to use own initiative
Must have good problem determination and communication skills
Dynamic and flexible "can-do" attitude
Clean driving license & willingness to travel
Desired skills, qualifications and experience
Experience of working in defence or central government industries would be advantageous
Basic knowledge of ITIL framework incident, problem & change management
Knowledge of BMC Remedy
Understanding of networking principles such as DHCP, DNS and network connectivity troubleshooting
Proven Apple iOS support knowledge
Equal Opportunity Statement
Lockheed Martin recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, religion or belief.
Discrimination on any of these grounds is expressly forbidden. We therefore welcome applications from all sections of the community.