Service Improvement Manager - UB10 0JH
Gold Care Homes
Uxbridge, United Kingdom
17h ago

Main purpose of Gold Care Homes

Since 1999, Gold Care Homes has been redefining the care industry and providing exceptional care for our residents across 21 care homes delivered through our committed workforce of 1500 staff.

Our aim is simple to provide excellent care within our family orientated developments. We do this by striving to deliver the best service we can, while ensuring our committed health care professionals and corporate staff have the passion to deliver an excellent service.

Generic Description :

This role will be tasked with improving the knowledge base of our internal stakeholders and ensuring efficiency is achieved across our internal systems.

The candidate will be involved in making improvements to the current systems, training of staff through insightful workshops and developing system metrics.

Reporting to the Director of Service Improvement, this role will focus on demonstrating and monitoring best practice across our platforms.

Responsibilities :

  • Ensure the department provides support for the Company's internal and external systems.
  • Working with our training department to create a robust training program in order to support all internal stakeholders including new starters.
  • Ensure current systems and usability instructions are refreshed for all users.
  • Ensuring learning solutions are focused on driving maximum business performance.
  • Liaising with external service providers to deliver a robust training session.
  • Requirements

  • Recognised training qualifications would be an advantage but not essential.
  • Excellent communication and presentation style.
  • Experience of delivering smart working practices.
  • Competitive salary with benefits for the successful candidate.

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