At BAM FM customer service is at the heart of what we do .
BAM FM is recruiting a Contracts Manager to join the North West region. You will be an integral part of a team working across a number of different sites across the North West of England.
You will focus on :
Managing the Operations Team,promoting excellent working practices throughout, to ensure contractual compliance whilst maintaining the business reputation and credibility
Taking full profit and loss responsibility for accounts / contracts
Building long term relationships with existing and new / internal and external clients
Providing timely, accurate and concise reports to both clients and line management
Developing and supporting existing accounts / contracts, providing the client with the maximum range of Products and services to suit the account
Supporting the strategic budget planning in liaison with the Operations Manager and Finance Team for their specific portfolio within the business
Supporting and operating alongside the Operations Manager and Business Development Team to develop new accounts / contracts, adding engineering expertise and knowledge to support tender bids
Liaising with and supporting the Health & Safety (SHE) Manager in developing and delivering a robust SHE policy to all accounts / contracts
Developing the self-performance element of the Specialist Service Mobile Business Team, eliminating the need for using sub-contractors where at all possible.
Who are we looking?
To succeed in this role :
Have five years' experience in a Contract Manager / Supervisory related role, with an electrical background.
Financial experience of managing portfolio's in excess of £1M (Mobile Contracts) / £2M (Static Sites)
Customer Care / Satisfaction Skills in a client facing environment
Experience of working within and managing / supervising within mobile / static site operations
Preferably a time serve Apprentice in a trade discipline to NVQ2 or City & Guilds level
ONC / NVQ3 in Combined Building Services or individual trade discipline
NVQ3 in Management & Leadership area with Finance Management
Strong IT user skills in Word, Excel, Powerpoint, Computerised Maintenance Management Systems (CMMS) and Finance package software
Full United Kingdom Driving Licence
What do we offer?
In addition to an attractive salary and benefits package, we provide continuing learning and development opportunities within a creative and considerate work environment.
If you share BAMs value of doing what you say you will, to the best of your ability, every time, we want to hear from you.
Who are we?
BAM FM has been delivering bespoke support services throughout the UK for 18 years. Employing over 900 staff, we deliver digital integrated facilities management with excellent customer service across the education, healthcare, retail and commercial property sectors.
BAM FM has an annual turnover of £50 million and operates across England, Scotland and Wales, and is part of BAM Construct UK, a leading construction and property services business.
We are committed to attracting and developing a diverse workforce that reflects our customer base and the communities in which we operate, creating an environment that enables everyone to fulfil their potential.