Reservations Manager
ibis Birmingham Airport - NEC (new ibis rooms)
West Midlands, West Midlands (England), United Kingdom
1h ago

Job Level

Job Fixed-term contract : No Status Full Time Anticipated Start Date 02-09-2019

Skills

Level of Education Vocational education Areas of study Hospitality Management Professional experiences 3 to 5 years Languages essential English

Key tasks

Responsible for all reservations over the phone, by fax, internet or e-mail and handles all associated operations

Increases and optimises room sales in line with the brand and hotel's sales policy

Professional techniques / Production

Follows up the administration of reservations thoroughly, ensuring smooth check-in operations for the front desk team

Sees every enquiry as a sales opportunity

Presents the brand and / or Group's loyalty programme to customers; adapts the sales pitch to each customer

Handles reservations by applying the various step-by-step processes defined by the brand,

Enters reservation details precisely and correctly

Ensures that information is passed on to the people concerned

The management of group reservations, late cancellations / no shows blocks

Maximises every sales opportunity to reach & exceed departmental budgets and targets

Management / Human Resources

Communicates and cooperates with the other hotel departments

Helps optimise occupancy and average room rates

Respects and applies the hotel and brand's pricing policies

Develops employees' motivation and team spirit by creating a good working atmosphere,

Commercial / Sales

Provides answers that are adapted to customers' needs, taking the accommodation possibilities into account

Rapidly identifies the new customer and modifies the sales pitch accordingly

Informs customers about the services on offer at the hotel and encourages use

Is familiar with the local area around the hotel, including the competition

Ensures the brand and / or Group's loyalty programme is promoted to guests

Motivates and drives the team to attain the department's quantities targets

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