Pet Claims Advisor
Direct Line Group
The Core, Bristol
4d ago

At Direct Line Group, we’re shaping the future.

With a mission to make insurance easier and better value for our customers, we embrace change in all its richness and variety.

It’s not just what we do; it’s how we do it.

We bring our whole selves to work every day and embrace fresh thinking after all, Britain is constantly changing and to protect the nation, we adapt with it.

Across our diverse brands including Direct Line, Churchill, Privilege and Green Flag change takes many forms.

We appreciate the knowledge and skills that each one of us brings to the business.

It’s hard not to be inspired by the things that make us unique.

Boldness, curiosity and enthusiasm go a long way.

And they’re helping us transform the industry we lead.

As Pet Claims Advisor you will be responsible for delivering exceptional customer service, as we are committed to taking the fuss and drama out of claiming on your Pet Insurance by constantly looking at ways to improve our customer journey.

Our people are our rocket fuel and we are committed to investing in our people and value your contribution to achieving our mission.

You will be given full training and support to ensure you put the customer at the heart of everything you do.

You will be office based until you reach competency with the opportunity to be considered for flexible home / office working as we are one of the areas within DLG to be piloting different ways of working.

Purpose of the role : Proactively manage your varied workload in a timely manner, including customer calls, online registration and digital claims handling.

Working effectively in a continuous changing environment Respond effectively to customer calls and enquiries, tailoring communication styles to fit the need of our customers whilst gathering appropriate level of information.

Take responsibility for the resolution of customer concerns in a professional and positive way, liaising with our in house CR team.

Contribute to department fraud detection by validating and referring to our counter fraud handler during the indemnity process Work collaboratively with our team of Veterinary Nurses on complex cases to ensure fair interpretation of the policy coverage and ensure a good customer experience Displaying the core values and culture of DLG through appropriate behaviours and actions.

Skills and qualities, you’ll need; Helpfulness and a passion for customer service Clear and articulate communication skills Ability to work under pressure High level of accuracy and attention to detail Empathy and understanding Forward thinking and proactive working style Logical and organised Ability to work as part of a team Hours 37.

5 4 week rotational shift and 1 in 4 Saturdays Shift between Monday to Friday 8am 6pm and Saturday 9am 5pm.

Life at Direct Line Group Let our colleagues answer your questions and tell you what it’s really like to work at DLG.

Visit our discussion hub (https : / / / app / home / ) to find out why Direct Line Group is a special place to work.

  • Career benefits and rewards Rewarding you is really important to us, as well as offering a competitive salary and generous holiday entitlement;
  • you can take advantage of a wide range of benefits.

    The best part is you can pick and choose the benefits to suit your own lifestyle, but also pass on some of the savings to family and friends.

    Here are just a few we have on offer : A competitive salary, benchmarked against our competitors, which will grow as you do.

    Pension 9% of your base salary, you can choose to contribute less or more than this, and anything you don’t wish to put in to your pension you can take as cash instead! Private medical insurance (anyone can choose this through our flexible benefits scheme, and managers receive this as standard) Attractive holiday entitlement 50% off our Home, Motor and Pet insurance Free Travel insurance Free Green Flag breakdown cover Flexible rewards including Life insurance, income protection, critical illness insurance, personal accident insurance Retail card, with discounts at big name retailers My Discounts -

    a discounts website for all our employees, with great discounts, cash back savings and offers across hundreds of brilliant high street brands, travel, tickets, gym memberships and much more.

    Who we are Direct Line Group is an organisation with a clear mission : to make insurance much easier and better value for customers.

    We are one of the leading motor, home and small business insurers in the UK.

    We are home to some of the nation's best-known brands, including Direct Line, Churchill, Privilege, Green Flag and NIG.

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