Customer Support Representative - Dutch / French speaking
Glen Callum Associates Ltd
Reading, Berkshire, England
6d ago

Customer Support Representative - European languages

A Customer Support Representative is required to join a leading automotive consultancy whose focus is to support automotive parts sales growth within vehicle manufacturers .

Our ideal candidate will have proven experience in a telephone-based customer service role, ideally in the automotive industry , and have fluent Dutch and / or French language skills

Ideal location - Reading, Newbury, Basingstoke, Thatcham, Andover, Wantage, Didcot, Abingdon, Marlborough, Swindon, Oxford, Thame, High Wycombe, Maidenhead, Slough, Bracknell, Wokingham, Farnborough, Winchester, Guildford

Competitive salary dependent upon experience

The Role

The Customer Support Representative will utilise their Dutch and / or French language skills by supporting dealers in their region with the parts enquiries including :

  • Order processing.
  • Parts identification queries.
  • Tracking deliveries and back orders.
  • Liaising with suppliers.
  • Returning orders to the vehicle manufacturers.
  • Assisting in the claims process when damaged parts are received.
  • Brand awareness calls.
  • General customer service.
  • This role will include inbound and outbound calls.

    The Candidate

  • Our ideal candidate will be business fluent in Dutch and / or French and English (written and spoken).
  • Proven experience in a customer support , customer helpdesk or telephone-based customer service role is required.
  • Automotive parts experience is highly desirable, although not essential.
  • A 'people person' that can quickly and effectively become a trusted partner to customers.
  • First-class interpersonal and communication skills are a must for this role.
  • Experience in SAP , Excel and Outlook are advantageous.
  • Apply in Confidence

    To apply for the position of Customer Support Representative - Dutch / French Speaking job please forward your CV to Kayleigh Bradley , Senior Recruitment Consultant at Glen Callum Associates Ltd or call Kayleigh directly for a further chat on the job.

    JOB REF 3553KB Customer Support - French language / Dutch language

    Glen Callum Associates are a leading automotive recruitment consultancy with a vast amount of experience of operating within the automotive sector on a Global scale.

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