General Manager - Mid Haul Product
TUI Group
Luton , GB
3d ago

This General Manager position, a high profile role within the Product team, will lead the development of all product initiatives in all mid-

haul destinations to maximise sustainable growth of volume and profit in the TUI UK & Ireland business.

You will be the driving force behind evaluating the competitor landscape, understanding all key commercial and customer indicators (internal and external) to lead and motivate the mid-

haul team to deliver a profitable product plan.

Given this role is critical in setting the wider strategic direction of the business, the role offers an exciting opportunity to develop relationships across multiple business areas and offers development opportunities to present plans to all levels of senior management including the UK Board and above.

TUI UK & Ireland is one of the leading markets within the TUI Group the world’s number one integrated tourism business. Within the Product department, we understand what our customers want and how the world is changing to design and develop dream holidays, many of which they can only get through us.

As we deliver these holidays, we achieve growth and profitability by focusing on what customers want, how much they will pay, and ensuring our key messages are understood.

What you will be doing

As General Manager in Product you will have direct accountability for the planning of all mid-haul destinations. As such you will keep abreast of trends, both internal and external, and adjust geographical and concept plans accordingly.

You will work with the Director of Product to formulate and develop seasonal and 5 year strategies for each destination and ensure market share, quality and profit objectives are put in place to deliver this.

You will develop a thorough knowledge of each destination and resort characteristics with a full understanding of all product available.

You will also have a clear view on competitor’s product and strategy and how this may influence TUI UK decisions.

You will lead the Mid-haul team to understand and sign off all key commercial aspects of the product portfolio : cost base, hotel business cases, pricing and margin maximisation.

You will also develop an understanding of the customer and ensure that they are also considered in commercial decision making.

You will understand the impact of decisions on key customer indicators such as NPS and other core CSQ data and ensure that the strategy in Mid-

Haul positively impacts this. Where required, you will do further analysis on our customers and non-customers to justify growth opportunities.

You will also work with multiple departments where necessary to ensure that the product strategies you put in place are delivered whilst on sale.

In particular you will have key contacts across Purchasing, Finance, Trading, Marketing, Destination Services as well as the Group Concept team.

You will confidently influence a wide range of stakeholders which may include members of the UK Board on hotel business cases and wider strategic issues to ensure that a profitable product plan is delivered.

Across the TUI Group you will undertake a key role in facilitating geographical synergies for mid haul destinations becoming a key driver of change working with other source market product teams identifying, where it makes commercial sense, opportunities to work together to deliver a better outcome for the Group.

In parallel you will be working with the other Product General Managers and Director of Product on over-arching product initiatives.

You will have accountability and ownership of various aspects of the Product Plan and wider business strategies within the Commercial business unit and beyond (past examples include participating in the Overseas Health & Safety Board, leading the department people plan and ensuring the delivery of targets in Group owned hotels).

These initiatives could also include leading Product strategies that overlap other TUI Group source markets to drive a profitable growth agenda in certain destinations.

Finally, you will have the overall responsibility in ensuring that the initial cost base and pricing process conducted with the product department is carried out effectively and accurately.

You will review overall policies and implement changes that will result in greater margins and / or volumes when programme is seasonally launched.

You will lead, motivate and develop a highly effective team and support the creation of a high performance environment across the wider Product department, which encourages team members to excel through relevant coaching and support networks.

What we are looking for

  • A confident leader with extensive experience in commercial tour operations
  • Strong analytical ability
  • Ability to think commercially and strategically whilst balancing operational requirements, looking beyond product to assess the benefits and impacts on other areas of the business and wider TUI Group.
  • Customer focused mindset. Understands customer needs, both internal and external
  • Strong relationship building skills, with demonstrable experience of influencing multiple stakeholders.
  • Self motivated leader who takes initiative and works collaboratively with proven experience of motivating and developing teams
  • Proven decision making, comfortably handles risk, uncertainty, deals with ambiguity and quickly adapts to changes in priority.
  • Excellent communicator, both verbal and written. With proven ability to influence, challenge, engage, negotiate and inspire team members, peers and stakeholders at all levels
  • Ability to identify blockages to achieve results and put in place actions to overcome them
  • Overseas travel is required for the role to fully understand the product line up and also attend appropriate meetings.
  • Working within TUI group

    Be Yourself Be Unique! TUI’s more than a brand, it’s who we are. T rusted U nique I nspiring.

    We’re the leading tourism business with diverse customers and over 67,000 employees. Together, we embrace different continents and cultures.

    We believe travel broadens the mind. Just like our customers, we’re on a journey, of development towards a more digital, connected and integrated future.

    But we haven’t arrived there yet. We believe that differences drive innovation and we’re encouraging an environment where diverse talent thrives.

    Inclusion is fundamental to everything that we achieve and it’s our unique colleagues that will shape the future of travel.

    The TUI Group includes our unique hotel portfolio, our cruise ships, our own aircraft, tour operators, travel agencies. TUI is the UK’s largest tour operator with key brands including TUI, First Choice, Marella Cruises and Crystal Ski Holidays.

    Our airline is the country's third largest with 62 aircraft operating to over 88 destinations in 30 countries. We have a team of more than 10,000 employees serving over 5.

    5 million customers each year.

    Join us now and you can look forward to a competitive salary, pension scheme and further benefits such as generous holiday discounts, excellent rates with foreign exchange and discounts with retailers.

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