Account Director - Commerce
Wunderman Thompson
London, England, United Kingdom
6h ago


Account Manager required to join our Consultancy team to work with some of the worlds leading brands and retailers.

If you are already an Account Manager or have the consultancy led ability to move into leading world class solutions for a top tier client then read on.

  • Managing P&L £5m+
  • C-level / senior manager client engagement
  • Managing engagements with a leading UK and International brands
  • Previous Client Services Director role or senior role within IT or Digital Trading company
  • You will be accountable for all services into the client and manage a team of skilled professionals delivering Digital services to our clients.
  • Day to day you will be working with your account Programme Manager, Innovation lead / MC lead to deliver projects that create immediate value and also help define the right digital future for our clients.

  • Accountable for the overall revenue growth, site performance and new program implementation and adaptation
  • Achieve annual sales revenue targets and other goals for key accounts
  • Own and manage the commercial relationship with the customer including contracts for consultancy and programme delivery along with clear and defined SLA management within support
  • Form close working relationships with all stakeholders, team members and cross-functional support groups to ensure Salmon and client teams deliver the best outcomes possible for the client
  • Deep understanding of Commerce / multi-channel customer solutions and managing the internal impacts within the client organisation
  • Talented, enthusiastic, focused, eye for detail, professional. Keen to learn and to challenge for smarter ways of doing things;
  • a team player proud of their work who wants to share it. You like working in a fast-paced environment and are ready to inspire outstanding online shopper experiences for consumers and brands, no matter what product, service, sector, device or channel!

    You will have a customer-first mindset, with the maturity and initiative to do what it takes keep our clients happy, including some working at client locations.

    When our clients win we win!

    The techy bit .we need you to be really great at :

  • Experience of either delivering multi-channel solutions in a business trading, IT delivery or relevant client management ideally within retail or consumer services
  • Consultancy and client value led approach to delivering clients’ needs and defining the client roadmap
  • Strong stakeholder and organisational skills, entrepreneurial attitude, proactive business style
  • Up to date with market trends and able advise clients on appropriate strategies
  • Know-how required to ensure we deliver on our promises to clients in executing against plans
  • Building and fostering strong client relationships at all levels in the client organisation
  • Provide accurate revenue forecasting, account reviews, strategic account plans and general sales data as required
  • If you know some of this even better!

  • Experience of managing an account P and L
  • Experience of fixed price delivery projects and excellent risk management skills
  • Excellent negotiation skills and an ability to handle sensitive issues with tact and diplomacy
  • Good commercial knowledge, experience of contract negotiations
  • Quantitative and analytical skills and full understanding of ROI analysis
  • Experience in a trading or delivery role within Commerce
  • Desirable attributes

  • Excellent communication, presentation and interpersonal skills
  • Clear, concise and persuasive negotiating skills
  • Problem solving with creative approach to proactive identification and resolution of issues
  • Wunderman Thompson Commerce is a new global Commerce consultancy that applies strategy, technical know-how and outstanding design to make a big impact through Commerce.

    How? By creating outstanding websites and inspired shopper journeys. It’s why we work with some of the most exciting brands around such as DFS, Tempur, Boots, Sainsbury’s, Selfridges, Specialized and Ted Baker.

    Tell me more! We’re an inclusive group of more than 1350 thinkers and doers from WPP’s leading commerce agencies : Salmon, POSSIBLE Commerce and Gorilla Group alongside two Amazon specialists - all under the world-renowned Wunderman brand.

    Our reputation is based on having the best the business people who are inspired yet straight-talking, and who really want to understand not just our clients but their customers.

    We are passionate about innovation in everything we do, and proud of what our people achieve, empowering and respecting every one of them.

    Together, we keep our clients and their customers inspired and ahead through digital, future-ready sites, solutions and services.

    When our clients win we win.

    With new, state-of-the-art offices in Watford, and two other cool agency offices in Central London, we’ve got 20 locations mapped across Europe, North America and Asia.

    As our business grows internationally, we’re seeking new people who share our values and work ethic. We especially want to encourage more women to join, and take a key role in shaping some of the best eCommerce sites and experiences in the world.

    At Wunderman Thompson, a WPP company, we are committed to actively building a diverse, equitable and inclusive workplace where everyone feels welcomed, valued and heard, and is treated with dignity and respect.

  • As leaders and creative partners across industries, it is our responsibility to cultivate an environment reflective of our greatest asset;
  • our people. We believe that this commitment inspires growth and delivers equitable outcomes for everyone as well as the clients and communities we serve.

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