About this role
It’s a great time to be working in the Consumer Digital Team. Our purpose is to drive digital thinking and expertise so that together we can create the best experiences that enhance our customers’ lives.
We offer you the opportunity to have a huge positive impact on Customer’s lives : millions of customers engage with our BT and EE digital touch points every single day.
And we have ambitious plans : we are investing hundreds of millions of pounds into digital with the aim of creating not just the best digital experience in the telco market but something that customers talk about as the best in the UK.
And finally, we are transforming the way that we work : we believe in giving autonomous teams the mandate to focus on rapidly build, measuring and learning the best routes and techniques to creating customer value.
Never has there been a more exciting or challenging time to be in Consumer Digital.
In this job, you’ll be accountable for delivery of actionable insight and analysis across the Digital area of BT Consumer, using data from across a wide range of sources.
This may include specialising within an area, e.g. an individual app or product, but while remaining a part of the Analytics function.
Your output supports decision making for our key stakeholders through quality and actionable insights to deliver a holistic customer view, while also working closely with the rest of data and decisioning to ensure best practices are shared across the team.
You'll have the following responsibilities
You'll have the following skills & experience
BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.
We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission.
Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.
So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about